We are seeking a Bilingual Field Service Manager who will manage Field Supervisors at the direction of the Senior District Manager. Coaches and trains personnel. Carries out administrative procedures in support of Branch operations.

RESPONSIBILITIES

• Manages Field Supervisors in the Ottawa office; ensures that personnel deliver high quality service.
• Manages a shift and/or segment of guarding operations at multiple sites, including supervision of subordinate Guards and supervisory staff; ensures that personnel deliver high quality service.
• Ensures that service expectations are being met through regular contact with clients; evaluates service quality, inspects posts, and initiates corrective action in a timely manner as necessary.
• Meets with line management and/or client representatives for status updates and to address any actual or potential problems; provides support during client start-ups; provides input to security planning, assessments, and surveys; reviews post orders and communicates requirements and changes to affected personnel.
• Participates in and coordinates with line management regarding the orientation, training, development and retention of high caliber staff; ensures that each staff member is treated with dignity and respect; coaches employees and carries out disciplinary actions, as necessary.
• Maintains and submits payroll records and other employee and business information; reviews client and company reports for accuracy and timeliness.
• Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.
• Communicates and coordinates with line management regarding scheduling, staffing, equipment, record keeping, and related matters, to ensure smooth delivery of services; makes scheduling and staffing adjustments as needed to meet client requirements while controlling labor costs; reviews reports to ensure that commitments have been met and client directions have been followed.
• Provides input to company initiatives; promptly assists line management in the resolution of legal, financial, human resources, and administrative issues.
• Ensure all sites are appropriately staffed at all times. In urgent situations, this may require personally covering a post. A company vehicle will be provided for travel to and from sites as needed.
• Performs tasks and duties of a similar nature and scope as required for assigned office.

QUALIFICATIONS

• Bilingual in English and French, strong in both verbal and written.
• 1 year experience in security operations, in a similar role.
• Security Guard license.
• Knowledge of supervisory practices.
• Planning, organizing and leadership skills.
• Oral and written communications skills.
• Strong customer service and service delivery orientation.
• Strong interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.
• Ability to take initiative and achieve results.