SERVICE MANAGER - heavy-duty truck repair and maintenance

Our client, a leader in the heavy-duty truck sales and service industry, is seeking a highly motivated and experienced Service Manager to lead and manage the service department at their Saint John location. The Service Manager is responsible for overseeing the day-to-day operations of the service department, ensuring high-quality repairs and maintenance, efficient shop workflow, and excellent customer service. This position requires strong leadership, technical knowledge of heavy-duty trucks, and a focus on profitability, safety, and customer satisfaction.

Key Responsibilities:

• Oversee day-to-day operations of the service department, including scheduling, workflow management, and technician productivity.
• Coordinate service workflow based on appointment schedules and job priority to ensure efficient operations.
• Provide timely and accurate repair estimates.
• Clearly communicate the scope of work to technicians to align outcomes with customer expectations.
• Monitor shop workload, maximize bay utilization, and work scheduling to prevent unbilled labour and improve shop efficiency.
• Ensure compliance with all safety regulations.
• Review and track repair progress and communicate updates to Service Advisors and customers.
• Manage warranty claims, ensuring all warranty conditions are met.
• Conduct quality assurance reviews of finalized Repair Orders.
• Train and support technicians in accurate work order entry and system use.
• Ensure technician time is accurately captured and documented in service records.
• Oversee the condition of shop equipment and ensure the workspace is cleaned and properly maintained after each job

As the successful candidate, you bring a combination of hands-on experience and leadership ability. You either have relevant post-secondary education or equivalent industry experience in service management. You're mechanically skilled and comfortable using computers, especially Excel-and you're committed to quality, safety, and top-notch customer service. You lead by example, communicate clearly, stay organized, and thrive when things get busy. Most importantly, you bring energy, enthusiasm, and a team-first attitude to everything you do.