Working for the IS Support & Operations team, you will be responsible for all aspects of how people access technology in their day-to-day work. They host and manage the systems that are the foundation of our technology solutions and support a very diverse range of departments, all within a connected and cohesive organization.

You will:

• Help users make the most of their Windows/Mac workstations, iPhones, printers, handhelds, tablets and other devices through their whole lifecycle from initial imaging through to safe disposal
• Provide connectivity to desk areas and assisting remote users with basic connectivity support to ensure they can communicate with the systems they need (WiFi/Ethernet/VPN) in and out of the office
• Onboard new users and other day-to-day IT support tasks as coordinated by a central support ticketing system
• Assist in meeting room technology maintenance

Must Haves:

• 2+ years (and no more than 4 years) of IT and Customer Service-related education
• Experience with, or are familiar with the idea of a ticketing system (Jira, Zendesk etc.) - i.e., can open and close an active ticket
• Help desk experience both in person and virtually
• Experience with Windows and MacOS, Microsoft office suite and or a Windows networking environment
• Active Directory Experience - Strong communication skills, both written and verbal with a knack to communicate complex IT issues to a wide range of audience members from full-stack developers to finance team members
• A customer service orientation with a passion for IT Support and a desire to grow in a collaborative environment

Plusses

• 2+ years in an IT Support role
• Office 365 administration experience (EX. with admin portals)
• Extensive Hardware configuration and installation experience
• Experience with AV/HDMI configurations in meeting rooms (ie. setting up sound bars and televisions).
• Has a car & drivers license for travel to and from New Westminster office as needed