POSITION SUMMARY: Provides professional nursing care and coordinates the delivery of chronic pain medical treatments to assigned patients under indirect supervision. Promotes and restores patients' health by completing the nursing process; collaborating with physicians and multidisciplinary team members; providing physical and psychological support to patients, friends, and families.

KEY CONTRIBUTIONS:

Patient Satisfaction:

• Provides supportive care to patients and administers treatments as prescribed.
• Maintains patient relations through ongoing dialogue with patients before, during and after treatment. Identifies and response to dissatisfied patients with the appropriate recovery action.
• Assists in conducting new patient assessments, recording medical information.
• Supports effective patient flow through constant communication with the practitioner, MOA, Clinic lead and other healthcare providers.
• Establishes priorities and makes ethically sound decisions to ensure patient safety.
• Responds to emergency situations to promote optimal patient outcomes by recognizing changes in the patient's health status.
• Documents patient data to ensure continuity in the provision and coordination of patient care.
• Ensures patient medical information is up to date; assist with patient follow-up care.

• Performs nursing assessments and triage of patient care needs.
• Provides patient and family support and counseling as required, as well makes referrals.

Team Member Satisfaction:

• Supports other departments by aligning individual contributions with those of the team including practitioners, physicians, and other medical and operations team members.
• Works closely with Operations to improve the quality of patient interaction, foster team relations, and enhance business results.
• Follows appropriate problem-solving skills in response to issues resolution, conflict and/or expressions of dissatisfaction. Promotes effective communication between staff members.
• Maintains continuity among nursing teams by documenting and communicating actions, irregularities, and continuing needs.
• Collaborate with physicians and nurses to devise individualized care plans for patients.
• Act as a mentor to Medical Office Assistants for medical-related job tasks.

Quality Assurance:

• Adheres to clinic safety protocols to include daily emergency equipment safety checks, medication counts and infection control guidelines.
• Supports clinic lead in ensuring all clinical and storage areas are clean, clutter free and that clinic staff is adhering to infection-control policies and protocols, medication administration and storage procedures, and controlled substance regulations.
• Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; reporting repair requirements to clinic lead; maintaining equipment inventories; evaluating new equipment and techniques.
• Participate in monthly health and safety walkthroughs and site inspections ensuring compliance with all applicable medical regulations.

REQUIRED QUALIFICATIONS:

• Post-Secondary Education.
• CPR/First Aid certification. Current BLS required.
• Must be in good standing with the College of Nurses.
• Strong knowledge with medical procedures, equipment, and medical facilities.
• Demonstrated ability to perform nursing assessment and triage.
• Proficiency with medical software (Oscar) preferred.
• Strong proficiency in Microsoft Office applications.

BEHAVIOURAL COMPETENCIES:

• Excellent interpersonal and communication skills; written and verbal, an ability to influence and motivate others.
• Strong organizational skills to effectively manage multiple tasks and meet deadlines.
• Proven consistently high levels of customer service performance, with an ability to build strong relationships and expand the patient base.
• Flexible and adaptable to changing business needs, with an ability to support other departments and locations as needed.
• Ability to maintain composure and emotional stability to cope with emergencies, stress, and human suffering.

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