Position: Application Support Engineer

Location: Toronto, ON

Job Type: 6-month contract to start

Hours: Monday to Friday - 1am to 9am EST, Wednesday to Sunday, 12pm to 8pm ET or 9am to 5pm ET

We are seeking a motivated and detail-oriented Application Support Engineer to join our client in the retail sector. In this role, you will work closely with cross-functional teams to ensure the accuracy of retail product catalogs. As a key player in supporting our internal processes, you will help improve the speed of resolving catalog issues and conducting root cause analysis.

Your Day-to-Day Responsibilities:

- Review audit reports and resolve any errors to ensure data integrity and a seamless customer experience.

- Ensure that product data and storefront visuals meet high-quality standards.

- Verify and classify products that directly affect the customer shopping experience.

- Assist with daily tasks and special projects to streamline retailer onboarding and improve internal processes.

- Collaborate cross-functionally to identify and resolve catalog issues.

- Lead calls with retailers to resolve issues and onboard them efficiently.

- Triage high volume of support tickets effectively, ensuring timely resolution within SLA.

- Perform regular storefront audits and quality assurance (QA) checks.

You Have:

- 4+ years of experience in software technical support, system analysis, or similar roles.

- A strong technical education background (e.g., in Computer Science, Engineering, or related fields).

- Proficiency in SQL (ability to work with databases and queries is a must)

- Strong problem-solving skills and a solutions-oriented mindset.

- Excellent communication skills, with the ability to translate technical concepts to non-technical audiences.

- Proven ability to work independently, take ownership of projects, and meet deadlines with shifting priorities.

- Detail-oriented with a high level of organizational skills.

- Proficiency in JIRA, Linux environment, and basic programming languages (Python, Ruby, Java)

- A customer-centric approach with an understanding of what constitutes a great shopping experience.

Please send your resume in Word format to Arriane Liangcungco at .

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