About the Company

TMG Industrial is a trusted industrial product supplier that proudly supplies over 600 products, including shelters, greenhouses, machinery attachments, shop equipment, and outdoor solutions. As an industry leader, we are one of the fastest-growing e-commerce platforms.

Headquartered in Richmond, BC, the company operates four distribution warehouses in Seattle, Charlotte, Toronto, and Vancouver, with a total area over 100,000 square feet. Come join us and be a part of our exciting growth.

About the Role

We're looking for Bilingual (French and English) Customer Support Representative with strong communication skills and a passion for helping others. The ideal candidate is patient, empathetic, and attentive, providing thoughtful support to every customer. As the first point of contact, you'll play a key role in delivering outstanding service and resolving a wide range of inquiries with urgency and professionalism.

What You'll Do

• Monitor, respond to, and thoroughly address customer service concerns through multiple communication channels (ticketing system, web chat, phone calls, emails, etc.).
• Learn and understand products available to customers and to provide accurate answers and support.
• Provide product support and technical assistance to customers, troubleshooting and resolving issues.
• Efficiently process and validate customer parts and warranty requests.
• Document customer interactions and technical issues in the company's CRM system, such as Zendesk, MS SharePoint.
• Collaborate in creating technical documentation, FAQs, and other support resources to enhance overall customer experience.

What You Bring

• Minimum experience 2 years in customer service with a preference for industrial, agricultural, or automotive experience.
• Proficiency in both English and French is required; additional languages are a plus.
• Strong organizational skills to be able to keep up with various customer needs and conduct follow-ups in a timely manner.
• Capable of adjusting communication style to suit a variety of customers and situations.
• Ability to explain technical concepts to non-technical customers.
• Experience as a mechanic or a handy person in a customer service role is a plus.

Work Hours: Monday to Friday 8:30 am-5:00 pm or to be discussed

Job Type: Full-time

Pay: $55,000.00-$60,000.00 per year