Job Title: ServiceNow Business Analyst

Location: Halifax, Nova Scotia (Hybrid- 3 days Onsite/week)

Contract Duration: 12+ months

Job Description:

• Work with business partners within one or more business unit to align technology solutions with business strategies.
• Demonstrate an in-depth knowledge of a business area in the context of the business client unit to identify and communicate how IT solutions can strategically assist and support.
• Supports one or more highly complex business processes, requiring design or integration of technical solutions that may cross multiple functions of the business.
• Serve as a project team member or team lead.
• Responsible for coordinating the collection, analysis and documentation of future business requirements.
• Align IT resources and processes to meet the client organization needs, as well as the design of enterprise solutions.
• 5 plus years of experience in ServiceNow (Must)
• Minimum 4 plus years overall IT experience (Must)
• Hands on experience with Flow Designer and Scoped Application Must has experience on ITOM and ITSM Development. Preferred experience on ITSM ITOM (CMDB)
• ServiceNow Administration and Implementation certification (Preferred)

Mandatory Skills

• ServiceNow Certified(CSA or CIS)
• Automated testing
• ServiceNow test management
• ServiceNow custom applications and testing
• Agile, SaFe, DevOps or ITIL

Secondary Skills

• Experience with Business Continuity Management
• Experience with Major Security Incident Management (MSIM), ServiceNow Certified(CSA or CIS)