Job Title - Technical Lead UKGPro

Location - Hybrid Mississauga - ON

JD

General scope:

Provide system administration and production support for UKGPro WFM, the timekeeping and staff scheduling system for two newly acquired hospitals.

Skillset

• UKGPro WFM (Dimensions) Mandatory Workforce Central experience is not a substitute for Dimensions
• ServiceNow incident management

Key Responsibilities:

Technical Support (90%)

• Maintain system configurations; update approved configuration changes in non-production environments.
• Troubleshoot, maintain, and modify integrations between UKGPro WFM and 3rd party systems.
• Support and monitor existing configuration and change requests to said configuration
• Support configuration and monitoring of physical timeclock devices, mobile applications, and kiosks
• Monitor the ServiceNow assignment group for incidents and requests. Resolve issues and respond to new requests per standard SLAs.
• Manage security administration for the application, including creation and maintenance of user profiles, permissions, roles
• Help resources manage configuration, including Timekeeping, Advanced Scheduling, and Absence Management
• Perform regular security reviews to identify separated employees, audit segregation of duties, and system access to ensure appropriate access based on Job responsibilities.
• Document standard operating procedures, including detailed step-by-step instructions.
• Provide training to additional personnel as needed.

Change and Release Support (10%)

This position is also responsible for coordinating any software release efforts from the non-production into the production environment. Noted that the software vendor hosts all environments.

• Validate ServiceNow Ticket Migration Readiness to ensure that every Enhancement/Change Ticket approved to go into production conforms to the release control procedure.
• If applicable, ensure systems are updated with the latest security patches. Develop and implement a patch management process to address vulnerabilities promptly.
• Update ServiceNow Ticket Migration Status.
• Issue On and Off Cycle Release Notes to stakeholders
• Attend Change Advisory Board meetings and inform other teams on change tickets that could impact other applications.

Knowledge Skills and Abilities:

• Experience implementing UKG Pro WFM (Dimensions), focusing on Timekeeping and Scheduling modules.
• Hands-on experience with configuring and integrating the UKG Pro WFM (Dimensions) application
• 5+ years of experience administering and providing implementation and/or technical support for UKG Pro WFM (Dimensions) timekeeping and scheduling. Workforce Central experience may not substitute for UKG ProWFM/Dimensions experience.
• Hands-on experience with development, troubleshooting, and maintenance of UKG ProWFM/Dimensions configuration.
• Analytical and problem-solving skills to effectively identify and address security vulnerabilities and incidents.
• Knowledge of security technologies and tools for access control, monitoring, and incident response.
• Demonstrated effective communication and interpersonal skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various organizational levels.
• Self-motivated and ability to work independently and as part of a team.
• Experience working in a Healthcare and/or Higher Education environment (preferred, not required)