About Us:

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree - a Larsen & Toubro Group company - combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit

Job Title: Bilingual Desktop Support Engineer

Location: Montreal, QC (Onsite)

Job Description:

• Seeking a dedicated and skilled Desktop Support Resource to join our team at the customer location Montreal, Canada.
• This role is essential in assisting our customers following the deployment of Windows 11 ensuring a smooth transition and addressing any technical issues that may arise.

Key Responsibilities

We are looking for experience with Win10, Win11 service desk and onsite support soft skills

• These resources will primarily be augmenting your service desk with the flexibility to do floor walking at sites based on needs
• Customer Support Provide first level support to customers experiencing issues post Windows 11 deployment
• Troubleshooting Diagnose and resolve hardware and software problems related to desktop systems and applications
• Installation and Configuration Assist in the installation configuration and maintenance of Windows 11 operating systems on customer devices
• Documentation Maintain detailed records of customer interactions solutions provided and technical issues encountered
• Training Conduct training sessions for customers to familiarize them with Windows 11 features and functionalities
• Communication Collaborate with other IT professionals and departments to ensure cohesive support and problem resolution
• Updates and Upgrades Manage and execute updates and upgrades to Windows 11 systems as necessary
• Feedback Collection Gather customer feedback to improve support services and identify areas for enhancement

Qualifications

• Education A degree in Information Technology Computer Science or related field
• Experience Proven experience in desktop support and familiarity with Windows operating systems particularly Windows 11 Technical Skills Strong knowledge of hardware and software troubleshooting installation and configuration
• Communication Skills Excellent verbal and written communication skills
• Customer Service Ability to provide exceptional customer service and support
• Problem Solving Analytical thinking and problem solving abilities
• Team Collaboration Ability to work effectively in a team oriented environment

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ("LTIM"):

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision

• Short Term and Long-Term Disability Coverage

• Life Insurance

• Vacation Time, Sick Leave, Paid Holidays

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Safe return to office:

In order to comply with LTIMindtree' s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree's COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree's applicable processes.