Title: Application Production Support Specialist

Location: Hybrid in 3 days/week in Montreal, QC

Duration: 18 months, 40 hours per week

The candidate must have the following qualifications:

Context: a new team and needs 3 Clients (1 senior and 2 junior) to form it, The Client team will generally take care of In house applications . We will mainly work with the teams of Frances and India.

• Required 2 open positions:

• More than 5 years of experience as a Technical Customer
• Mastery of ITIL standards and ability to demonstrate:
• Incident Management
• Change management
• Operational excellence on RedHat Linux administration and Windows servers
• Fixes vulnerabilities for Linux/Unix and Windows servers UNIX command mastery
• Configuring Ansible tools (OpenShift, Terraform, etc.)
• Automate deployment, customization, upgrades, and monitoring with DevOps tools (automation)
• Experience with Kubernetes and containers (required)
• For Kubernetes, experience in cloud operations is an asset, as their private cluster is hosted on the cloud

• Assets:

• It is advisable to have P1 to P2 skills (escalation and management of priority risk incidents), but it is not mandatory for the client. It is also advisable to have level 3 management experience.
• Dynatrace
• Service Now
• Certification ITIL
• Functional knowledge (e.g.
• Bilingualism: French 3/5 & English 5/5