Inclusion without Exception:

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

TCS is an IT services, consulting, and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive-powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS operates in 55 countries and employs over 612607,000 of the world's best-trained consultants highly skilled individuals in 55 countries, including more than 10,000 in Canada. The company generated consolidated revenues of US $29 30 billion in the fiscal year ended March 31, 20254 and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

Skills and Responsibilities:

•Bachelor's degree in computer science or a relevant field

•Good years of experience building large-scale, multi-tier distributed software systems

•Deep expertise in cloud technologies, particularly AWS services

•Hands-on expertise with Python, Lambda functions, APIs, Java

•Contact Centre experience with hands on support and development experience with Amazon Connect (or relevant CCaaS).

•Experience with DevOps culture, tools, and best practices (e.g. - Bitbucket, Ansible, Jenkins, CDD)

•Strong communication skills, able to articulate complex technical concepts to both technical and non-technical stakeholders.

•Ability to work and collaborate with cross-functional teams across multiple locations.

•Strong problem-solving abilities and analytical skills with a keen eye for detail and the ability to assess alternatives, risks, and benefits.

•Contact center experience with Amazon Connect or other CCaaS platforms

•Knowledge of financial and insurance industries

We are looking for an experienced and high-performing Software Engineer with a good years of software development experience.

This role will be instrumental in driving innovation, implementing cloud capabilities, and building Gen AI solutions across our contact centers in Canada, Asia, and the US.

The ideal candidate has a passion for cutting-edge technologies and a proven track record of building large-scale, complex software systems.

Role and Responsibilities

•Participate in the design, development, and rollout of foundational cloud capabilities, including Amazon Connect and other cloud-based solutions to enhance our contact centers capabilities.

•Collaborate with cross-functional teams to implement key software delivery, cloud, Gen AI, and DevOps processes.

•Create and maintain technical design artifacts that describe application functionality, solution designs, data models, interfaces, and integrations.

•Use and enhance our DevOps practices and tools to enforce software guardrails, increase automation, and help engineers build code faster, at a lower cost, and lower risk.

•Contribute and/or adopt global software engineering re-usable best practice processes.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.