Key Responsibilities:

Customer Relationship Management:

• Build and maintain strong relationships with key stakeholders at the customer's organization.
• Serve as the main point of contact for the customer, handling all inquiries, requests, and issues with a high level of professionalism and urgency.
• Understand the customer's business, needs, and goals to provide tailored solutions that drive value.

Sales Growth and Strategy:

• Develop and execute a sales strategy to achieve sales targets and objectives.
• Identify opportunities for account expansion, upselling, and cross-selling within the account.
• Collaborate with internal teams to customize solutions and develop proposals that meet the customer's needs.
• Negotiate contracts and close deals while ensuring favorable terms for both parties.

Account Management & Coordination:

• Oversee the full account lifecycle, including onboarding, product delivery, and post-sale support.
• Collaborate with Sales Management, Marketing, Product Management, and Account Services to align on goals, objectives, and strategies
• Monitor account performance and proactively address any challenges to ensure customer satisfaction.
• Prepare regular reports on sales performance, customer satisfaction, and other KPIs for senior management.

Market Insights & Forecasting:

• Conduct market research to understand trends, competitor activities, and industry challenges to better serve the customer.
• Provide accurate sales forecasts and work with internal teams to align product offerings with customer demand.
• Share insights and feedback from the customer to help refine business strategies and product offerings.

Qualifications:

• Fluency in both English, and French.
• Bachelor's degree in Business/Commerce, or related field (or equivalent work experience).
• Minimum of 5 years of experience in key account management or major sales, preferably in a B2B environment selling into large accounts.
• Proven track record of managing and growing large accounts, particularly in Canada or North America.
• Excellent communication, negotiation, and relationship-building skills, with the ability to effectively collaborate with internal and external stakeholders.
• Demonstrated ability to develop and execute strategic account plans, including new item introductions and promotional strategies.
• Analytical mindset with the ability to interpret sales data, market trends, and financial metrics to drive business growth.
• Proficiency with CRM software and Microsoft Office Suite.
• Ability to travel within Canada as needed (Up to 15%)

Preferred Skills:

• Experience within the automotive aftermarket.
• Knowledge of the Canadian business landscape and market dynamics.
• Strong business acumen, with a focus on achieving sales goals while maintaining customer satisfaction.

Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status