Bilingual Customer Service Representative

Location Address: Ottawa, ON Onsite Fully for the 1st Month (moving to 2 days in office)

Extension: Potentially

FTE: Potentially

Duration: 12 months

Schedule Hours: Training shift for the 1st Month is 9am-5pm and then moves to a shift scheduled between 8am-8pm. Contractors will know their shift schedule 4 weeks out.

Typical Day in the Role:

• Resolving client telephone and email inquiries timely and effectively
• Using discretion and problem solving skills to satisfy the requirements of the customer's request
• Contributing to ideal centre functionality by adhering to goals, policies, and procedures
• Utilizing key mind for sales to recognize and initiate opportunities for cross-selling and referrals
• Facilitating a culture of communication, participation, and collaboration by being an actively positive member of your team

Must Have Skills:

• 2-4 years of Financial industry experience
• Bilingual in French is a must
• Have a high-degree of knowledge regarding procedures surrounding securities settlement
• 2-4 years Experience in a Customer Service capacity, particularly in a Contact Center environment is an asset

Nice to have Skills

• Previously completed a CSC course