Overview

We are seeking a dynamic Technical Program Manager to lead our Shopify migration and digital transformation initiatives. You'll ensure that all projects align with strategic goals, delivering a seamless and optimized e-commerce experience.

About Jewlr

Personalized Jewelry, designed by you.

At Jewlr, we invite you into a world of possibility, a creative destination to freely discover and design jewelry that is uniquely, and meaningfully yours. Our jewelry is a celebration and a genuine reflection of who you are - your beliefs, your loves, your experiences, and your milestones. Explore endless styles and customize to mark your moments, give thoughtfully, and play with personality.

Jewlr's combination of innovative custom design technology with traditional hand made manufacturing delivers high quality jewelry that transforms your memories into timeless pieces.

Headquartered in Toronto, Canada, Jewlr was founded in 2009 with the mission to create a truly unique online experience where you choose, personalize, and customize fine jewelry.

Today, Jewlr is an internationally recognized brand employing more than 150 people and has shipped more than 1.5 million orders. Jewlr continues to grow exponentially year-by-year and has redefined the international standard for personalized jewelry.

JOIN OUR TEAM

Ever wanted to be a part of something bigger? We're working towards a fresh new look and want to hear from you!

Key Responsibilities

Program Oversight

• Lead the overall Shopify migration program, including coordination of development, design, and operational teams.
• Own the execution of multiple cross-functional initiatives such as CRO testing, site feature rollouts, and digital product enhancements.
• Ensure alignment between technical implementations and product vision.

Project Planning & Coordination

• Define project scopes, timelines, and deliverables in collaboration with internal stakeholders (product, e-commerce, engineering, marketing, merchandising, customer service, fulfillment, and design teams).
• Create and manage detailed project plans using tools such as Asana and Jira.
• Prioritize initiatives and manage schedules to ensure on-time, on-budget execution.
• Track and manage program budgets and resourcing needs in collaboration with finance and team leads.

Cross-Functional Leadership

• Serve as the main point of contact for project stakeholders, facilitating weekly check-ins and status updates.
• Partner with the Product Manager to ensure feature scope, user requirements, and business objectives are clearly defined and delivered.
• Coordinate launch schedules for new platform features and merchandising or campaign initiatives.
• Manage external vendors, consultants, and partners to ensure quality and timely delivery of services.

Process Improvement

• Continuously evaluate and improve workflows between engineering, product, and business teams.
• Identify gaps or inefficiencies in current processes and recommend scalable solutions.
• Standardize delivery practices to improve velocity, visibility, and predictability.
• Develop change management and training plans to ensure smooth adoption of new systems and processes.

Risk Management & Reporting

• Identify and mitigate project risks and blockers.
• Define and track KPIs to monitor project performance and impact, reporting regularly to senior stakeholders.
• Conduct retrospectives and maintain documentation of outcomes and key learnings.

Qualifications & Skills

• 3-6 years of program or project management experience in e-commerce, digital products, or consumer retail.
• Strong understanding of Shopify or similar e-commerce platforms; re-platforming experience highly preferred.
• Experience with technical programs involving ERP, MRP, or PIM integrations.
• Proficiency in project management tools, with preference for direct experience Asana and Jira.
• Excellent communication and stakeholder management skills.
• Calm under pressure and effective in fast-paced environments.
• Highly organized, detail-oriented, and adaptable.
• PMP, PgMP, CSM, or other relevant project/program management certifications are a plus.

This is a full-time hybrid position based in Toronto.

Jewlr is an equal opportunity employer that is committed to diversity and inclusion and

providing a workplace that is free from discrimination. Jewlr is committed to accommodating persons with disabilities. Such accommodation is available on request in respect of all aspects of the recruitment, assessment and selection process and may be requested by emailing .