Work Setup

• Flexible work hours with work-from-home opportunity (This a remote-first role with in-person attendance required once per week and for occasional on-site meetings or events)

Key Responsibilities & what you'll be doing:

• Oversight and strategic leadership of shared services functions, ensuring alignment with organizational goals and operational efficiency, including:
• IT
• Compliance
• Business Development
• Marketing & Communications
• Operations
• Drive operational excellence and enable scalable, efficient business processes
• Support continuous improvement initiatives to enhance business performance and agility
• Lead cross-functional projects from planning through execution, ensuring alignment with business objectives
• Leverage data analytics to drive strategic insights and informed decision making
• Lead operational strategy, ensuring projects are completed on time, within budget, and to high-quality standards
• Manage and resolve daily operational challenges

Role Expectations:

Strategic Leadership:

• Provide executive oversight of operational strategy, aligning initiatives with corporate objectives and long-term growth plans.
• Collaborate with senior leadership to shape and execute business transformation and innovation initiatives.
• Represent Operations in board-level discussions and strategic planning sessions.

Operational Oversight:

• Lead and manage shared services functions, including IT, Compliance, Business Development, Marketing & Communications, and Operations.
• Oversee the development and implementation of operational policies, procedures, and performance metrics.
• Ensure effective coordination between underwriting, claims, IT, and other departments to support seamless service delivery.

Project & Change Management

• Direct enterprise-wide projects, ensuring timely delivery, budget adherence, and measurable outcomes.
• Champion continuous improvement and change management initiatives to enhance operational agility.

Data & Performance Analytics

• Leverage data analytics to monitor operational KPIs, identify trends, and inform decision-making.
• Deliver regular performance reports and executive dashboards to support transparency and accountability.
• Use insights to drive process optimization and resource allocation.

Compliance & Risk Management

• Ensure compliance with regulatory requirements, including licensing, audit readiness, and financial reporting.
• Monitor operational risks and implement mitigation strategies in collaboration with legal and compliance teams.

Talent & Culture

• Lead, mentor, and develop high-performing operations teams.
• Foster a culture of accountability, innovation, and cross-functional collaboration.
• Support recruitment, onboarding, and performance management processes in partnership with HR.

Financial Stewardship

• Oversee operational budgeting, cost control, and resource planning.
• Support M&A activities, including due diligence, integration planning, and post-merger optimization.
• Monitor and manage vendor relationships and service-level agreements.

What we look for:

We are seeking a strategic and execution-focused leader with a passion for operational excellent and cross-functional collaboration. The ideal candidate will bring a strong track record of leading high-performing teams, optimizing business processes, and driving enterprise-wide initiatives that support growth and innovation.

Key qualifications and attributes include:

• Executive-level experience in operations, shared services, or business transformation within a complex, multi-functional environment.
• Proven ability to lead and scale shared services across Operations,IT, and compliance functions.
• Strong background in project management, including enterprise system implementations, process redesign, and change management.
• Demonstrated expertise in data analytics and performance measurement to inform decision-making and drive continuous improvement.
• Experience managing regulatory compliance, audits, and risk mitigation strategies.
• A collaborative leadership style with the ability to influence across departments and build alignment around strategic priorities.
• Excellent communication skills, with the ability to present to executive leadership and board-level stakeholders.
• A mindset focused on helping the business run better-through innovation, simplification, and operational discipline.