About the Role

Our publicly-traded Client is looking for a seasoned and proactive ERP (NetSuite) Manager to lead the implementation, maintenance, and continuous improvement of their enterprise resource planning (ERP) systems. This person will serve as a key bridge between IT and business units, ensuring the ERP platform effectively supports daily operations and long-term strategic goals.

If you have a solid technical background, a knack for streamlining business processes, and a collaborative leadership style-this could be the right opportunity for you.

What You'll Be Doing

ERP System Oversight

• Oversee the performance, day-to-day operations, and upkeep of the ERP system.
• Ensure the system configuration aligns with business needs and complies with internal policies.
• Keep teams informed about system upgrades, patches, and enhancements.
• Define and track KPIs to assess the quality of end-user support and system performance.
• Work closely with managed service providers, providing regular updates to leadership.
• Raise technical and business-related challenges to IT management as needed.

Implementation & Integration

• Lead or support ERP implementation projects from planning through to post-launch support.
• Collaborate with stakeholders to align system functionality with business requirements.
• Develop and manage data migration plans to ensure accurate and secure transitions.
• Maintain clear documentation and sign-offs for all major project activities in compliance with SOX requirements.

Process Improvement

• Analyze current workflows and identify opportunities to increase efficiency through ERP functionality.
• Partner with business leaders to redesign and optimize key processes.
• Recommend system enhancements that support business growth and scalability.

Team Leadership & Collaboration

• Manage a team of ERP analysts, specialists, and support staff.
• Serve as the main point of contact for ERP-related initiatives across departments.
• Promote strong collaboration between technical and functional teams.

Training & User Support

• Create and maintain training materials and self-service resources for users.
• Implement programs to assign, track, and follow up on training completion.
• Drive user adoption through tailored enablement plans and ongoing support.
• Troubleshoot system issues and provide guidance to end-users.
• Maintain documentation related to system setup, configurations, and process guides.

What You'll Bring

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field (Master's degree or certifications like PMP, ITIL, or ERP-specific credentials are a plus).
• At least 10 years of hands-on experience managing ERP systems, including implementation and support.
• Experience working with Oracle NetSuite is essential.
• Solid understanding of business operations in areas such as finance, HR, supply chain, and warehousing.
• Strong skills in ERP configuration, customization, and reporting tools.
• Proficiency in SQL, database management, and systems integration.
• Experience with cloud-based ERP platforms and emerging technologies.
• Excellent project management, organizational, and problem-solving skills.
• Strong communication and interpersonal skills-comfortable working with cross-functional teams.
• Ability to manage multiple priorities in a dynamic, fast-paced environment.
• Fluency in English is required; French is an asset.