Intergration Tech lll
9:00 am to 5:30 pm
$26.76
About the Role:
Assembles, installs, and configures comprehensive hardware and software. Uses diagnostics to perform testing on configured or assembled computers and related type products. Troubleshoots problems and perform repairs for the product, work with customer and sales to understand business requirement and perform the basic POC orders, support the production line within the department. Follows ISO process and procedures to perform the technician job.
What You'll Do:

• Installs, configure, set up, tests, calibrates and diagnoses complex hardware and software on computers and computer-related equipment. Assembles computer and related products in accordance to work instructions.
• Install, test and perform Quality Assurance testing of hardware and software on various types of computer equipment including laptops, desktops, servers, and networking products.
• Troubleshoot complex problems that occur while performing configurations and assists technicians in solving installation and testing issues. Provides local first and second level technical support to the Integration Center.
• Provide product specification, product configuration and details of service offerings to both internal associates and TD Synnex customers when required, review and verify SOW (Statement of Work)/WI (Work Instruction)/SRF (Service Request Form) and create proper internal documentation as required
• Refurbish product including repack, reimage, dissemble, reassemble, and clean product
• Trains, mentors and provides guidance to technicians.
• Complete rework on assemblies and/or systems as a result of testing
• Assist in developing test specifications from outlined written requirements or procedures, blueprints, drawings and diagrams
• Log and track orders using established procedures.
• Work with lead technician and engineers to continue improve the work flow and work instructions
• Assists in the assembly process as directed.
• Communicates and escalates problems to management.
• Attends and completes continuous ISO training and comprehensive new technology training for new software and hardware releases.
• Documents and utilizes ISO processes and procedures. Review complex configuration work quality and report quality specs/performance as needed
• Prepare technical reports
• Performs additional duties as assigned.
• Test troubleshoot complex configuration desktop, laptop, monitor and computer related accessories, assist bench repair work (repair PC, laptop, tablet, LCD monitor, etc)

What We're Looking For: