Our Montreal client, a luxury retailer is seeking a Boutique Coordinator to join their team. This vital support role ensures seamless boutique operations, assisting in everything from customer service to inventory management. Acting as the central point of coordination, the Boutique Coordinator works closely with both management and sales associates to help deliver a best-in-class client experience and drive overall boutique success.

Key Responsibilities:

Customer Service Support

• Assist client advisors during the selling process, including stock retrieval and point-of-sale (POS) entry.
• Greet and engage clients in a professional and enthusiastic manner-whether in person, over the phone, via email, or through text.
• Utilize clienteling and sales tools (e.g., CRM systems, appointment scheduling apps, order management systems) to support client engagement and satisfaction.

Front-of-House

• Partner with management to uphold visual merchandising standards and communicate updates as needed.
• Help maintain product displays and support daily replenishment of merchandise on the floor.
• Manage boutique waitlists and pre-order logs.
• Oversee all cash desk operations, including accurate handling of payments and clearly communicating return policy details to clients.

Back-of-House Operations

• Monitor and replenish boutique supplies, including office, shipping, and operational materials.
• Collaborate with the stock and management teams to facilitate aftercare services and manage spare parts requests using internal systems.
• Support day-to-day operational tasks such as stock level checks, data entry, inventory tracking, and boutique upkeep.
• Assist with the processing of new product deliveries, returns, transfers, and stock organization.
• Prepare the stockroom for upcoming deliveries and maintain overall cleanliness and efficiency.

Qualifications & Skills:

• Bachelor's degree preferred.
• 1-2 years of experience in a luxury retail or support-focused role.
• Strong passion for client service and a professional demeanor.
• Ability to lift 10-30 lbs. and stand for extended periods (essential physical requirement).
• Tech-savvy with knowledge of POS systems and CRM tools.
• Multilingual abilities are a plus.
• Flexible availability, including evenings, weekends, and holidays.
• High attention to detail and a proactive approach to problem-solving.

This role is ideal for someone who enjoys wearing multiple hats, thrives in a collaborative retail setting, and is looking to grow their skills in luxury retail operations.