Job Description

Insight Global is seeking an IT Manager for one of Vancouver's local airlines. This role involves senior IT technical responsibilities and support, including:

Technical Responsibilities:

• Troubleshooting and resolving Tier 2/3 issues.
• Configuration, maintenance, and support of servers (Windows, Linux, Active Directory, File Server and Permissions, GPO).
• Configuration, maintenance, and support of IT systems (AWS, Azure, Entra ID, Strapi).
• Administration of Electronic Flight Bag (EFB) systems (VMWare, Linux, Apple iPad iOS / Mac OS).
• Updates and scheduling for booking and flight management systems, collaborating with developers for system improvements.
• Providing on-call support and urgent response (7 days per week).
• Supporting contact center systems (Reservations Department).
• Website support, updates, and basic coding for three websites.
• Microsoft 365 administration tasks and support (Licensing, Entra ID, Azure, User Setup, Policy Management, Cyber Security, SharePoint, PowerBi, Teams, Email, OneDrive).
• Network and DNS management, internet connectivity, and access point setup and management.
• Supporting the financial ERP system (Hosting, Great Plains / NetSuite, Integrations, Nightly Batching).
• Surveillance camera setup and support.
• Phone system and contact center software support.
• Management and support of front and back-end payment systems (Eigen, Moneris, Shift4).
• After-hours and evening work as required.
• Management and support of all hardware, including 300+ desktops/laptops, access points, switches, routers, printers, pin pads, monitors, etc.

Management and Project Responsibilities:

• General management and guidance of the IT department.
• Hardware, software, license, and subscription purchasing and management.
• IT project management within IT and across all departments.
• Future planning, IT direction, and upgrades across Harbour Air.
• Research and implementation of emerging technologies.
• Design and setup of equipment at new offices/sites/bases.

IT Security and Cyber Security:

• Resolving vulnerabilities and responding to alerts for all staff accounts and IT assets.
• Staff training, awareness, and reporting (Cyber Security).
• Firewall management.
• MDR, user awareness training, and risk management.
• Management of access and permissions across all systems.
• Quarterly cyber security reviews, identifying and addressing vulnerabilities across the network.
• Anti-virus-related tasks.
• IT and cyber policy standards.

Administrative Tasks:

• Budgeting, expenses, and credit card reporting for the IT department.
• Licensing and subscription management.
• Documentation and asset management.
• Server/systems updates and patches.
• Network, cabling, and hardware management.
• IT onboarding and orientation.
• Attending leadership and department meetings.
• Digital signage setup and management.
• SharePoint updates and development.
• Disaster recovery planning and procedures.
• Interviews, staff reviews, and evaluations, one-on-ones.
• Frequent travel between all bases.
• Maintaining relationships with various vendors and third-party providers.
• Contract negotiations with various vendors and third-party providers.

Staff Management, Planning, and Training:

• IT staff scheduling and planning (support, project work, tasks).
• IT team management and mentoring.
• IT staff training (knowledge transfer to IT staff, procedures, and policies).

This role requires a dynamic individual capable of managing a wide range of IT functions and leading a team to ensure optimal performance and security across the organization's IT infrastructure.

Required Skills & Experience

5-7+ years of IT experience Experience in a lead, supervisor or management role Experience with a broad range of IT skills including networking, hardware, ERP applications and overall support Able to project manage and work with outside vendors as well as the business