About Wondershare

Wondershare Canada employs over 50 technology-loving marketers, video makers, animators, and designers who are highly energetic and fully dedicated to Wondershare.

Our mission is to build technology and software products that make every idea achievable for the new generation of creatives. And we empower our Canadian team to take on the most creative challenges to make this possible.

Role Overview

The Community Account Manager plays a key role in onboarding, engaging, and supporting contributors within Filmora's creative community. Beyond managing the daily operations of Discord and creator engagement, this role works closely with user research and creative leads to ensure community content direction is aligned with real user needs. It also establishes a structured feedback loop with contributors to help inform continuous product and platform iteration.

Key Responsibilities

• Support contributor onboarding, ensuring new contributors understand content standards and integrate into the community
• Manage the Discord creator community, including structure, daily engagement, rules, and content rhythms
• Plan and execute community events (e.g., challenges, showcases, feedback sessions) to boost participation and connection
• Identify and grow core contributors, establishing a stable, high-value creator base
• Collaborate with user research and creative direction teams to ensure content plans reflect actual user and creator needs
• Establish a contributor feedback mechanism to collect suggestions, pain points, and needs from the creator community
• Summarize feedback and participation trends to support platform iteration and product optimization
• Track and report on community health metrics, including contributor activity, retention, and engagement

Qualifications & Skill Requirements

• 2+ years in community operations, creator support, or Discord-based community management
• Familiarity with onboarding processes and feedback-driven iteration workflows
• Ability to collaborate with user research, content strategy, and design teams
• Strong communication and empathy when working with creators
• Proficiency in English; Chinese communication ability is a strong plus