Basic Qualifications:

• At least 2-3 years of work experience preferably in the Financial Services industry
• Experience working with G Suite applications, including Google Sheets, Google Docs and Google Slides
• French/English Bilingual (required)
• Strong time management skills across a variety of deliverables. Ability to prioritize, multi-task and take action quickly

Preferred Qualifications:

• Experience in the Financial Services Industry, including experience in Fraud and credit bureau disputes
• Experience with Quality Assurance, or Compliance, or Monitoring
• Strong knowledge of Fraud and/or Servicing and/or Loss Mitigation processes
• Ability to create and document clear, concise, and inclusive observations that are conducive to agent success in delivering a positive customer experience.
• Excellent communication: written, verbal and presentation
• Ability to train and present material to internal stakeholders and external parties
• Ability to work effectively as a team with various personality styles, competing priorities both virtually and interpersonally