Job Posting Key Leader

About Poppy Barley

Poppy Barley designs, crafts and sells luxury leather goods and footwear at a direct to consumer price point. With extended size options, full transparency on production practices and a killer customer experience online and in-person, we are creating a new chapter in Canadian retail. Join our team of exceptional people for a chance to get creative, experiment, have an impact and raise the bar together.

Job Title: Key Leader

Division: Retail

Location: Poppy Barley, Market Mall

Reports to:

Store Manager

Status: Part Time

About this opportunity:

The Key Leader leads a team of brand concierges to execute an incredible Poppy Barley customer experience to create the conditions for success in all aspects of the store's business, including executing store strategy to deliver on priorities, ensure operational tasks and procedures are successful as well as opening and closing routines are completed. You will also work with your fellow Key Leaders and management team communicating in a way that each staff member is aware of their contribution to the store's success.

Role Responsibilities:

• Executes initiatives designed to drive customer satisfaction and business efficiencies.
• Lead the sales floor, motivating the team to achieve store sales and customer experience
• Supports the store management to ensure work tasks are completed in a timely and efficient manner
• Provides support in execution of marketing and visual presentation to promote sales and sustainable projects.
• Planning the day for customer experience, sales performance, hours management (budget) and success.
• Reads communications and interacts with store management to be knowledgeable of all current initiatives, priorities and business metrics.
• Serve as a Brand Concierge to achieve priorities in store, with customers as the primary focus. Spending time on the retail floor connecting with customers and your team.
• Mentor and train individuals; provides on the job training to staff sharing a higher level of knowledge of product and processes.
• Handle customer cases and resolve them according to Poppy Barley's values; onboarding support as required.
• Act as Manager on Duty and collaborates effectively with employees.
• Complete the opening and closing duties for your shift.
• Providing feedback to the management team regarding store processes, operations, product, people and customer experience bringing new ideas to push for continuous improvement of the business.
• Ensure any marketing requests are created and submitted within the specified timeline.
• Support the Marketing Team in any in store events.
• Reporting on the success of social media via sell-through in the products highlighted.

Key Performance Indicators:

• Meet store sales targets on a daily basis.
• Ensure you and all employees are aware of daily goals, any promotional items and business priorities.
• Decreased rate of in store returns.
• Conversion rate meets or exceeds target level.
• Meet store payroll hours guidelines by making key daily staffing decisions when necessary
• The store is to Poppy Barley merchandising and presentation standards.
• Inventory adjustments and fulfillment accuracy

What You Bring:

• Top performer with a proven track record.
• Leadership experience in retail or other customer service.
• Natural talent for building connections with people.
• Passion for the fashion industry with styling abilities.
• Possibility of some travel to support Poppy Barley pop-up shops and events.
• Ability to lift and unpack inventory boxes (up to 40 lbs) and stand for extended periods.
• Availability to work between 8-24 hours per week.
• Flexibility in availability. Your schedule will include a combination of shift times, including daytimes and weekends.
• Availability through mid November to mid January for peak business needs

What you can expect from us:

• A competitive salary, commensurate with experience.
• Growth and opportunity within our rapidly growing company.
• Great co-workers and a fun working environment.
• Generous employee discount on Poppy Barley products.
• Commitment to your professional development, including annual reviews to celebrate achievements and identify growth opportunities.
• A firsthand look into the sustainable fashion industry, retail operations, and entrepreneurship.

Poppy Barley is an equal opportunity employer and is passionate about creating an inclusive workplace. We are committed to fostering diversity in age, gender identity, race, sexual orientation, physical ability, ethnicity, and perspective.

How to Apply:

Please submit your resume and a note about why you'd love to join us.

We thank all applicants for their interest. Please note that only candidates who have been selected for an interview will be contacted.