Role Summary:

We're looking for a skilled IT System Administrator - Fire Services to lead and support the mission-critical technology systems that power our Fire Department operations - including 911 dispatch, mobile data terminals, and records management systems.

This is a unique opportunity to make a direct impact on public safety through innovative and reliable IT solutions.

What You'll Do:

• Manage and support Fire Services IT systems: CAD (Computer-Aided Dispatch), RMS (Records Management Systems), mobile tech, radio, and telephony.
• Lead system upgrades, software deployments, and IT change initiatives.
• Collaborate with internal teams and vendors to ensure high-performance and reliable operations.
• Serve as the go-to technical expert during system incidents and outages.
• Deliver training, maintain documentation, and support end users.
• Be the first point of contact for after-hours IT incidents (on-call rotation).

What You Bring:

• Diploma in Computer Science or related field, plus 5+ years in IT system administration (especially public safety or emergency services tech).
• Experience with Windows Server, Active Directory, SQL, mobile infrastructure, and radio/telephony systems (Avaya, Cisco).
• Strong communication, project management, and problem-solving skills.
• IT certifications (A+, MCSE, Cisco, ITIL) are assets.
• Valid G-class driver's license and ability to lift to 50 lbs.