Business Solution Design & Delivery Manager

Client: Insurance

Role: Business Solution Design & Delivery Manager

Job Type: 12 months Contract

Location: Hybrid in Toronto

Your New Company:

Our client is a global insurance company.

Your New Role:

As internal consultant the role holder will drive cross-functional/cross-BU programs in the solution design and delivery. Building on knowledge of processes and systems, they will partner with business units, IT and other functions to ensure the successful roll-out of the initiatives.

Key Responsibilities:

• Process Design and implementation: Effective and efficient use of full suite of Lean Six Sigma tools and techniques to define and analyze current processes and refine/design future processes. To include identifying training and documentation needs, and implementing sustainable improvement plus continuous improvement capability
• General Solution Design:Identifies business solutions to a variety of business problems. This can entail: Understanding and synthesizing business problems, identifying and documenting solutions/options through workshops and interviews, conducting analyses and documenting deliverables.
• Project Related Design Definition: Define and document high level target design and business outcome. Conduct E2E assessment to ensure all impacted functions and processes are properly considered in the project. Identify resource impacts/needs. Identify and document high-level product requirements, where applicable.
• Change Management: Applies Change Management tools and methodologies to various projects including impact assessment, roll-out planning, stakeholder management, communication and training. Manage adoption and transition to BAU.
• Product Ownership: Expert on specific applications/functional processes. Provides advice and develops solution on these specific system capabilities and processes on relevant programs.
• Knowledge Sharing among Transformation & Change team: Share expertise and lessons learned on program executions among Business Solution Design Managers to drive cross-pollination of knowledge.

• Expected to work independently drive and deliver solutions on programs with some oversight from Practice leaders or assigned project coaches.

You will report to the Business Solution Design & Delivery Partner - Team and Practice.

What You'll Need to Succeed:

• PROSCI certification is required.
• Certified BB from a recognized program with a proven track record of successful application of tools and techniques is ideal
• Experience in driving projects/programs in the insurance industry and international environment, coupled with other relevant experience
• Experience in consulting roles, equipped with various tools and techniques for status assessments, solutioning, visualization and implementation of various business problems. Co-facilitator for workshops, forums, interviews and other business interactions
• Effective Change Management skills, experience in assessing change impact and delivering change management activities targeted to various stakeholder groups.
• Robust capabilities in documenting, visualizing and presenting design decision and progress status
• Manages defined workstreams independently and considers interdependency with other areas proactively.
• Influential collaborative skills and experience in cooperating and across multiple teams/stakeholders
• Good analytical/conceptual skills complemented with effective social/soft skills
• Good organizational skills, communication and presentation skills
• Analytical and creative mindset

What You'll Get in Return:

Client is offering a 12-month contract and opportunity to work on a large transformational program.

What You Need to Do Now:

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Shivangi Gupta at