Why Join DESIGNME?

At DESIGNME, we strive to bring out the best version of yourself. We believe that haircare should only contain high-quality ingredients, respect our beautiful planet, and keep our furry friends safe. That's why our entire product line is 100% cruelty-free and free from harmful sulfates, parabens, and gluten. We foster a fun and safe work environment where innovation and creativity are encouraged. DESIGNME is proudly Canadian and based in Montreal.

Who Are We?

We are a performance- and innovation-driven indie haircare brand, known for our unique, vegan, and cruelty-free formulations. Our products, loved by hair stylists and individuals worldwide, are crafted with care and designed to perform. As we continue to grow, we're looking for a motivated and detail-oriented Operations and Client Support Assistant to join our amazing team in Montreal, QC.

Position Overview:

We are seeking a proactive and detail-oriented Operations and Client Support Assistant to support key operational tasks, client coordination, and day-to-day logistics. This role is crucial to ensuring smooth workflows, exceptional client satisfaction, and the effective execution of promotional and PR projects. If you thrive in a fast-paced environment and enjoy problem-solving, this position is perfect for you!

What Will Your Day-to-Day Look Like?

Administrative Support and Client Service:

• Assist with various administrative tasks to support the operations team.
• Provide exceptional customer and client service to our diverse customer base across North America, Europe, Mexico, and Australia.

Logistics and Shipping Coordination:

• Handle the paperwork for booking trucks and preparing customs documents.
• Coordinate shipments, ensuring orders are processed accurately and on time.
• Prepare all necessary shipping documentation and track shipments to ensure smooth delivery.
• Collaborate with shipping providers and resolve any delivery-related issues.

E-commerce and Inventory Management:

• Process e-commerce orders efficiently while maintaining accuracy.
• Manage inventory by monitoring stock levels, updating records, and assisting with regular audits.
• Address discrepancies and ensure alignment between physical and digital inventory.

Promotional and PR Tasks:

• Assist the team with various projects related to promotions and public relations.
• Help manage and coordinate PR initiatives, ensuring they are executed effectively.
• Support the preparation and distribution of promotional materials.

General Logistics Coordination:

• Support day-to-day logistics operations, including managing schedules, optimizing workflows, and improving processes.
• Communicate with internal teams, vendors, and clients to ensure seamless operations.
• Maintain records of shipping activities and operational tasks to ensure proper documentation and reporting.
• Ensure compliance with international shipping regulations and standards.

Who Are You?

• Organized and Detail-Oriented: You excel at managing tasks efficiently while ensuring nothing falls through the cracks.
• Proactive Problem Solver: You anticipate challenges and address them quickly.
• Tech-Savvy: Comfortable using Microsoft Office Suite (Excel, Word) and familiar with platforms like Shopify (preferred).
• Collaborative Communicator: Strong interpersonal and communication skills to work effectively across teams.
• Bilingual Advantage: Fluency in French is a plus.
• Experienced in Administration: 1-2 years of experience in operations, logistics, or client support is preferred.

Why You'll Love Working With Us:

• Collaborative Team Environment: Join a supportive and dynamic team that values creativity and innovation.
• Opportunities for Growth: As DESIGNME continues to grow, so do the opportunities for your career development.
• Impactful Work: Play a key role in ensuring our customers receive their orders smoothly and efficiently.
• Exciting Perks: Enjoy free lunch provided by the company, exclusive access to our products, and a fun, supportive workplace.
• Onsite Position: Be part of the action at our Montreal office and engage directly with the team.

Qualifications:

• 1-2 years of experience in administration, logistics, or operations (preferred).
• Proficiency in Microsoft Office Suite (Excel, Word).
• Familiarity with e-commerce platforms like Shopify is an asset.
• Excellent communication and organizational skills.
• Problem-solving mindset and ability to thrive in a fast-paced environment.
• Fluency in French is a plus

Pay: $20.00-$22.00 per hour

Expected hours: 40 per week

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• On-site parking
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Morning shift

Education:

• DCS / DEC (preferred)

Experience:

• Logistics: 1 year (preferred)
• Working with ERP Systems like Quickbooks, Netsuite Oracle or SAP: 1 year (preferred)
• Administrative experience: 1 year (required)

Language:

• French (preferred)
• English ( Required)

Work Location: In person