Overview:

We are seeking a proactive and detail-oriented Emergency Coordinator / Supervisor to manage our emergency response team. In this role, you will be responsible for coordinating technicians, equipment, and logistics, as well as ensuring that field operations run smoothly and efficiently in accordance with industry standards.

Key Responsibilities:

Coordinate staff, vehicles, equipment, and supplies for emergency claims response.

Coordinate various subcontractors to assist with emergency claims response

Coordinate and delegate temporary staff to various jobsites

Train new team members on administrative processes such as timesheet completion and form documentation.

Review and execute tasks from Project Managers

Communicate job updates, concerns, and issues clearly with Project Managers

Delegate emergency job tasks such as packing, tear-outs, removals, equipment setup, and cleaning.

Assist in coordinating content shifting, removal and processing

Monitor and record psychrometric data according to IICRC standards.

Monitor and follow Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to ensure compliance with insurance industry standards

Ensure tools, equipment, and PPE are properly maintained and used.

Ensure all necessary forms and reports are completed accurately and on time.

Maintain a clean driver's abstract and drive company vehicles when required.

Stay current on updates to internal policies, procedures, and documentation requirements.

Organize and coordinate internal and external training programs.

Ordering of supplies and equipment to assist in day-to-day activities

Assist with vehicle maintenance and fleet tracking

Support team operations by taking on additional tasks as needed to ensure overall project success.

Skills & Qualifications:

Strong client-facing and customer service skills.

Excellent written and verbal communication abilities; able to interact with all levels of staff and clients.

Ability to follow and relay instructions accurately to team members in high-pressure environments.

Exceptional organizational and time management skills; able to multitask and manage priorities effectively.

Proficient in Microsoft 365, including Outlook, Word, Excel, and SharePoint.

Solid problem-solving and decision-making abilities.

• Proficient with Microsoft Office; familiarity with XactAnalysis and Xactimate, Proven Job Management, Encircle, Docusketch, Ginger MDM, Timecamp is an asset