Job Title :-Production Support Analyst

Duration: 12+Months Contract (With Possibility of extensions)

Location:- Montreal, QC (Hybrid)

Knowledge of FOREX, Money Market, Fixed Income products is a requirement.

Level 1 and 2 Support

• Active monitoring of production activities
• Perform remediation steps when required
• Interface with external IT communities to resolve incidents
• Work with development community for Level 3 incident escalations
• Log work and effort in support tracking application and work with team and management to reduce recurring issues
• Available for after-hours support activities, when necessary

Change and Request Management

• Responsible and accountable for changes to the production environment for NAR applications
• Work with development community for release prioritization
• Ensure that requests for change adhere to Group and Department Policies
• Available for after-hours and/or weekend change activities, when necessary

Reporting & Special Projects

• Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release
• Regular reporting to line manager for prioritization and escalation
• Conduct and participate in meetings with related communities
• Perform control result analysis and reporting and take up corrective actions as needed
• As required, take up project management responsibilities for special projects

TRAINING AND OCCUPATIONAL EXPERIENCE

• Support role experience required ( >5 years' experience)
• Experience in Banking / Financial sector supporting trading systems
• Knowledge of FOREX, Money Market, Fixed Income products is a requirement

ESSENTIAL SPECIFIC REQUIREMENTS

• Database skills (Sybase, MS SQL, NOSQL)
• Unix/Linux hands on experience with knowledge of day to day commands
• Scripting experience (Shell, powershell, _)
• Scheduling tools (Autosys)
• Monitoring tools (Dynatrace, Kibana)

SKILLS AND BEHAVIOURS

• Strong communication skills (written and verbal)
• Good organizational skills
• Basic office software literacy (Microsoft Office, etc.)
• Professional attitude and good interpersonal behavior
• Autonomy and adaptability; must be able to take initiative and be proactive
• Global financial products knowledge
• Project management skills, a plus
• Good team player