Global Furniture Group is looking for a Customer Service Representative working out of our Montreal Showroom. This individual is accountable for ensuring an exceptional experience with our customers through our dealer network and sales representatives.

Responsibilities:

• Implementation of the Customer Service Process and Procedures.
• Responsible for effectively resolving customer and manufacturing identified issues utilizing effective problem-solving techniques, through direct interaction with both internal and external customers.
• Responsible for professionally addressing customer requests for adjustments on orders and providing appropriate feedback on any issues that may arise from such changes, such as storage charges, delays in manufacturing, additional shipping costs and restocking charges.
• Respond to internal and external customer needs in a knowledgeable, professional and timely manner via telephone or email.
• Demonstrate a solid knowledge our of products, price guides, installation manuals and order flow.
• Circulate and scan current controlled documents and maintenance of logs.
• Contact dealer representatives for any missing Information on orders and process accordingly.
• Review order acknowledgements and report any discrepancies within 48 hours.
• Save any correspondence with reference to all orders. Process and distribute specials and change orders.
• Assist teammates as needed (ie. Showroom Coordination and Loaner Chair Program).
• Back-up other teammates due to leave (ie. Showroom Coordination and Loaner Chair Program).
• Adhering to company policies and procedures.

Requirements:

• Post secondary education with a minimum 3-year Customer Service experience.
• Excellent interpersonal skills.
• Excellent verbal and written skills in French and English.
• Strong organizational skills.
• Must be detailed oriented with ability to multitask.
• Must be able to work in a fast paced, deadline-oriented environment.
• Must be able to work independently and within a team environment.
• Strong computer skills, including Microsoft Work, Excel, Google, and AS400.
• Knowledge of office furniture manufacturing industry an asset.
• Work in-person 5 days a week, Monday to Friday, 9am-5pm.

This role requires a range of duties, including but not limited to this job description.

We thank all candidates for their interest, however, only those selected for an interview will be contacted. Valuing diversity, equity and inclusion in the workplace and supporting the principles of Canada's Employment Equity Act. Global Furniture Group values employment equity and is an equal opportunity employer. We will accommodate the needs of applicants with disabilities during the recruitment process. Those requiring accommodation should advise Human Resources and Global will provide suitable accommodation in a manner that considers the applicant's accessibility needs due to disability. Global Furniture Group offers a competitive salary, benefits package and opportunities for professional growth and development. If you're ready to join a team that is committed to delivering the best products and services to our customers, please apply now.