Job Title: Technical Support Specialist

Duration: 7 months

Location: Concord, ON CAN L4K 4L2

Job Description:

Specifications/Requirements: -

Target outcomes include:

• Optimization of cellular bills and the successful addition of new suppliers
• Ownership of phone queue
• Evaluation and enhancement of accounts payable process
• Maintenance of internal user database documents that assist internal engineers
• Creation and configuration of IOT dashboard user accounts for both internal and external users - Service Level Agreements
• Client customer requests shall be responded to within 24 hours of submission.
• Client customer requests shall be managed within our department CRM (Salesforce).
• In queue phone calls shall be answered within 60 seconds of presentation.

Services will be delivered at the direction of the Client and will require frequent collaboration with Client stakeholders: -

• Daily and monthly tasks will be assigned by Client with a due date assigned and monitored by client
• Weekly status updates on Client assigned tasks (daily and monthly) inclusive of due date assigned shall be provided.
• Meet the target deliverable date for each task and/or escalating as necessary of if or when deadlines are at risk.
• Perform and provide reporting on monthly cellular service plan reviews to drive the desired coverage to cost balance ratio while targeting the lowest cost, best coverage service.
• Oversee and Manage all cellular invoices, ensuring payment on or before the requested, service provider, due date.
• Shall be responsible for working with prescribed software applications and portals to complete the tasks at hand as directed by Client.

Principal Responsibilities:

• Accurately enter data and product content into product management database for existing and new skus.
• Validate all obtained data to ensure accuracy before publishing on the website
• Improve item level data quality by implementing data audits to all categories by routinely cleaning up and removing old SKUs, organize spreadsheets when necessary
• Assign related and associated products to equipment skus to publish online
• Create and organize product data for bundled product templates and import files
• Review and edit supersede list daily for adds, deletes and changes
• Significant attention to detail Multi-tasking capabilities.

Years of experience: 2Education: Bachelor's degree (Business)