SENIOR OFFICER - TRANINING LEAD

Community Learning and Engagement Team

HOW TO APPLY AND FULL JOB DESCRIPTION:

Due to limited space for posting, please visit our website for a full job description and how to apply, click this link: (Bilingual).pdf.aspx;?lang=en-US

POSITION SUMMARY:

Prosper Canada is seeking adynamic and motivated individual to join our newly expanded Community Learning and Engagement team as a Senior Officer - Training Lead. This full-time role will be responsible for delivering and administering French and English financial empowerment training and capacity-strengthening resources to community partners and external stakeholders across the country. This position reports to the Manager, Community Learning and Engagement, and collaborates closely with colleagues across teams, including the Instructional Design Lead, Community Engagement Lead, Community Partnerships and Impact, and other frontline program staff. There are no direct staff management responsibilities in this role.

COMPENSATION:

The salary range for this position is $67,500 to $85,000. Salary is commensurate with experience based on the range provided. The total compensation package includes:

• Participation in a full suite of employee benefits, including group medical and dental benefits;
• An employer RRSP contribution (contingent on approval by the Board of Directors each year) and membership in the Common Good savings plan;
• Paid personal and sick days;
• 15 paid vacation days annually;
• Paid office closure from Christmas Eve through New Year's Day;
• Paid professional development time and opportunities.

SUMMARY OF RESPONSIBILTIES:

Deliver bilingual financial empowerment training

• Facilitate financial empowerment training to frontline community agency partners in both English and French, building their confidence and competence to support clients with low incomes.
• Produce and deliver dynamic learning and knowledge-sharing events across multiple formats (e.g. online courses, live and recorded webinars, Community of Practice convenings) that drive peer learning and professional development.

Manage learning and events systems and platforms

• Administer Prosper Canada's learning management system (LMS) and learning event platforms to ensure seamless participant experiences including managing registration, evaluation, and reporting.
• Respond to training inquiries and provide user support to training and event participants, ensuring participants are supported in a helpful and timely manner and contributing to overall stakeholder experience.

Advance team and organizational strategy and effectiveness

• Contribute to the development, enhancement, and execution of Community Learning and Engagement team strategy and plans, with a focus on strengthening the capacity of frontline community practitioners to deliver financial help services to clients with low incomes.
• Support the development, enhancement, and execution of team and organizational systems and processes (e.g. project management, performance measurement, evaluation and analysis), improving team efficiency performance and cross-team collaboration.

Maintain and enhance inclusive learning infrastructure and operations

• Support the maintenance of Prosper Canada's online resources and training assets recommending updates and improvements where appropriate to ensure they remain accessible, relevant and impactful for diverse learners.
• Contribute to internal capacity-building by supporting development and coordination of learning development and knowledge sharing opportunities for Prosper Canada staff, as needed
• Support team operations by assisting with quarterly reporting requirements
• Coordinating and working with contractors, suppliers, subject matter experts, and other external stakeholders as required (e.g. translators, content developers, partner organizations)
• Advance equity and inclusion by embedding these principles into learning, training, and engagement efforts to ensure content and delivery approaches reflect and respond to the diverse needs of communities and learners served.

Team Contribution and Collaboration

• Strengthen team effectiveness by contributing to a collaborative, inclusive environment that enhances communication, coordination, and shared results.
• Support team resilience during peak workload periods by assisting team members when needed, enabling the team to meet deadlines and maintain service quality.
• Contribute to a strong sense of purpose and collective impact by engaging actively in team initiatives and reflecting shared goals in day-to-day work.

Personal growth and development

• Enhance your own performance and career growth by integrating feedback, participating in learning opportunities, and applying new knowledge to your work.
• Improve team productivity and capacity by offering peer support, sharing tools and insights, and contributing to collaborative problem-solving.
• Foster a culture of continuous improvement by modeling curiosity, adaptability, and alignment with Prosper Canada's mission and values.

Organizational wellbeing

• Advance department and organizational planning by contributing insights from your role to inform team capacity, service delivery, and strategic initiatives.
• Help build a more equitable and inclusive organization by applying equity and inclusion principles in your work with colleagues, partners, and clients.
• Reinforce an inclusive, equitable, and values-aligned team culture by modeling openness, mutual respect, helping to sustain a strong sense of shared purpose and team spirit and a healthy and productive work environment.
• Amplify the work and priorities of the Community Learning and Engagement Team by representing its contributions in internal and external forums.

EXAMPLES OF KEY PERFORMANCE INDICATORS:

• Number of frontline community practitioners trained by Prosper Canada, across geographies and priority population groups
• Number of organizations that report feeling ready to deliver new/additional financial empowerment intervention(s) as a result of supports provided by Prosper Canada
• Number of practitioners who report feeling more confident in their ability to deliver financial help services
• Number of practitioners who report they have an improved understanding of the unique needs of priority populations they support related to providing financial help services and feel better equipped to tailor services to a priority population
• Participant satisfaction scores after training and learning events
• Proportion of community partners successfully completing Prosper Canada training

program

EXPERIENCE AND COMPETENCIES:

If you don't meet all our requirements (below) but believe your skill set and experience is applicable or transferable we would love to hear from you!

Apply if you meet most of these requirements:

• Professional language proficiency in French and English, you can fluently and confidently deliver live presentations and communicate via emails in French, while excelling in a primarily English-speaking work environment
• 5+ years of work experience facilitating and delivering online courses and virtual and in-person training and events
• 2+ years of experience managing learning management systems and virtual meeting/webinar platforms
• Education or training in adult education or a related field
• Experience working with members of equity-seeking groups. Sensitive to the diverse needs and challenges faced by people living with low incomes, including but not limited to newcomers, Indigenous Peoples, members of racialized communities, people living with disabilities, people of all gender expressions and sexual / romantic orientations, and those experiencing intersectionality
• An adaptive and entrepreneurial spirit, willing to try new things. Self-motivated, but at ease working independently or as part of a team

• Skills and experience in the following areas would also be considered an asset:
• Subject matter expertise in the areas of financial empowerment services, financial education, income benefits and tax credits, saving and asset-building, and/or financial consumer protection

• Experience facilitating tailored learning materials for people with low incomes, Indigenous Peoples and people with disabilities
• Experience with instructional design, preferably in community organizational training and/or workplace training, including designing needs assessments, developing training programs and resources, and creating training evaluation and assessment tools
• Experience working with MS Office 365 suite of applications, Thrive or other online community platforms, Articulate or other course authoring software, and Adobe Creative Suite
• Knowledge of accessibility standards and accessibility best practices

• Prosper Canada also values/welcomes:
• Applicants from racialized groups, including Black, Indigenous and people of colour.
• Applicants of all gender expressions and sexual/romantic orientations, including queer, trans, non-binary and people who identify as two-spirit.
• Your personal experience living on a low income, being Indigenous, being a newcomer, living with a disability . click apply for full job details