Akkodis is seeking a Operations Specialist (Level II) for a contract position with a client in Toronto, ON (Hybrid). Ideally looking for experience with Three to five years of experience within Operations environment with a financial institution. Proficiency with Excel, Word, and keyboarding skills preference would be someone with the required skills and experience, particularly in large organizations.

Title: Operations Specialist (Level II)

Location: Toronto, ON onsite 5 days a week

Job Description

Canada Banking Operations supports a variety of Treasury management solutions including Payment processing, Cheque Clearing and Deposit services, Commercial Card processing, FX Operations, Investigations, Trade Finance and Client Account Management, servicing our large Corporate, Commercial, and Business Banking clients.

The successful candidate will join the Canada Treasury Operations team, as an Operations Analyst. In this role the Operations Analyst will be required to execute tasks and functions assigned to the highest standards to support the day-to-day operational business objectives, serve our corporate clients, and manage risks appropriately.

Responsibilities

• Production support activities including data entry and verification functions.

• Prepare, input/verify processing entries.

• Monthly input of capacity metrics for reporting.

• Liaise with other departments as applicable to support day to day functions.

• Handle incoming/outgoing inquiries received.

• Ensure all monthly status logs are updated and accurate.

• Execute other control related duties/functions as assigned to department.

• Actively support efforts that strive for continued Operational Excellence within the organization.

• Support end user and performance acceptance testing as applicable.

Qualifications

• Three to five years of experience within Operations environment with a financial institution.

• Post-secondary education or equivalent.

• Knowledge of payment processes and Canadian clearing systems/rules an asset.

• Ability to execute tasks assigned with exceptional quality and accuracy.

• Proficiency with Excel, Word, and keyboarding skills; knowledge of Visio would be an asset

• Excellent communication and problem-solving skills

• Demonstrated initiative and the ability to work with minimal supervision

• Ability to write procedures and desktop job aids

• Ability to multi-task and identify root cause of payment failures or errors

• Strong accounting skills

• Team player with strong people and customer service skills

• Experience working on projects and initiatives, supporting requirement discussions, testing preparation & execution and deployment activities.

• Ability to meet established deadlines in a fast-paced environment

• Willingness to learn and take on new tasks, as required.

• Availability to work shifts, statutory holidays, and weekends, as required.

Additional Qualifications

• Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions

• Excels in working among diverse viewpoints to determine the best path forward

• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner

• Commitment to challenging the status quo and promoting positive change

• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

• Believes in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world.

1. Punctuality and Consistent Attendance a MUST.

2. Proficiency with Excel, Word, and keyboarding skills; knowledge of Excel and Word would be an asset.

3. Excellent communication.

4. Strong problem-solving skills and ability to multi-task and identify root cause of process failures or errors.

5. Proven ability to manage competing priorities and meet SLAs.

5 years work experience in a production environment.