We're looking for a Senior Product Owner to lead the development and continuous improvement of our Microsoft Dynamics 365 environment, supporting post-sales operations, customer delivery, and service workflows. You will be a key player in shaping and executing the product roadmap for D365 and its integration with the broader revenue tech stack, including Salesforce and data warehouse. This role sits within the Revenue Operations team and reports to the Senior Manager, Revenue Operations. You'll partner closely with Sales, Implementation and IT to ensure our post-sales systems and processes are scalable, data-driven, and user-friendly.

Now, if you were to come on board as a Senior Marketing Operations Manager, we'd ask you to do the following for us:

• Serve as the primary product owner for Microsoft Dynamics 365 CRM within the Revenue Operations ecosystem.
• Manage the D365 product backlog, defining user stories, managing sprint priorities, and aligning feature development to business needs.
• Partner with business stakeholders to continuously refine and optimize workflows and application experience
• Translate business requirements into detailed product specifications for development teams.
• Collaborate with developers, architects, and data analysts to deliver high-impact solutions using Microsoft Power Platform (Power Automate, Power Apps, Dataverse, Power BI).
• Lead change management and adoption efforts by creating training materials and communication plans.
• Ensure clean, governed integration between D365 and adjacent systems
• Drive system governance: ensure data integrity, permission controls, documentation, and process standardization.

Think you have what it takes to be our Senior Marketing Operations Manager? We're committed to hiring the best talent for the role. Here's how we'll know you are the best fit:

• 6+ years of experience as a Product Owner and/or product development role working in a variety of business areas with a strong business system focus, including system analysis, design, implementation and testing.
• A minimum of 3+ years experience with Microsoft Dynamics 365 CRM or related modules (specifically Field Service and Project Operations).
• Extensive background in CRM platform integration and customization, with a preference for candidates with hands-on experience in Microsoft Dynamics 365 and Microsoft Power Platform (Power Automate, Power Apps, and Dataverse).
• Strong understanding of GTM business processes (sales, customer success, delivery, support).
• Proven success running Agile development processes (sprint planning, backlog grooming, retrospectives).
• Experience managing projects using Agile software tools such as Jira & Confluence working closely with development to document technical specifications and business logic at a detailed level.
• Understanding of CI/CD pipelines and tools, with experience in automating build, test, and deployment processes to streamline software delivery.
• Experience working with cross-functional teams including technical developers, operations leaders, and end users.
• Strong verbal communicator with the ability to engage business stakeholders to drive discussions and effectively collaborate with development teams to translate vision into execution.
• Ability to translate business needs into scalable, maintainable platform solutions.
• Microsoft D365 CRM and Power Platform certifications considered an asset