Position Title: Manager, Integrated Care & Experience

Employment Status: Temporary, Full Time contract until March 31, 2026 (with a possibility of extension)

Position Status: Non-Bargaining Unit

Salary Range: Annualized salary range $88,000 - $95,000, commensurate on skills and experience, plus participation in HOOPP

Hours of Work: 35 Hours/week (with flexibility to cover some evenings and weekends to accommodate program support)

Position Reports to: Vice President, Integrated Care and Experience (ICE)

Primary work location: Oshawa & Pickering (rotation across all DCHC sites is expected)

Job Overview:

We are seeking a highly skilled and experienced Manager, Integrated Care & Experience to join our client's team, a leading healthcare provider in the Durham region. The Manager, Integrated Care & Experience is part of the management team responsible for delivering integrated model of care across programs and services. Reporting to the Vice President, Integrated Care & Experience (VP, ICE), the Manager collaborates closely with other managers to support program integration, optimize team-based care, and ensure strong performance outcomes aligned with the client's strategic priorities. This role oversees interprofessional staff teams and ensures that clients receive high-quality, coordinated services across the continuum of care. The position provides leadership over defined program areas while contributing to cross-organizational collaboration and operational excellence within the Integrated Care & Experience department.

Job Responsibilities:

Leadership and Management

• Support the implementation of strategic and operational plans aligned with the client's Theory of Change and strategic priorities
• Supervise interprofessional staff and promote a culture of collaboration, accountability, inclusion, and innovation
• Participate in budget planning and monitor program performance against financial and operational targets
• Champion quality improvement and change management initiatives across assigned programs
• Support recruitment, onboarding, performance reviews, and staff development in partnership with HR and VP, ICE

Integrated Programs & Services

• Ensure the seamless integration of clinical, wellness, and health education services within assigned teams
• Foster internal referrals and collaboration across teams to support coordinated, client-centered care
• Monitor program performance and prepare reports on key performance indicators, identifying opportunities for improvement
• Promote interprofessional collaboration and best practices in care delivery, including virtual and in-person services
• Ensure compliance with the organization's standards, funder requirements, and relevant legislative and regulatory frameworks

Partnerships and Community Engagement

• Develop and maintain positive relationships with community members, local service providers, and system partners
• Participate in community-based planning tables, sector initiatives, and cross-organizational collaborations as needed
• Support engagement activities that centre community voice in program planning and service design

Qualifications & Experience:

• Undergraduate degree in health care, social services, public health, or a related field (Master's degree an asset)
• Minimum 5 years in community-based health or social service organizations, including supervisory or management roles
• Demonstrated experience in integrated care delivery, primary care, mental health, or wellness programs
• Strong knowledge of population health, health equity, and social determinants of health frameworks
• Proven experience managing interprofessional teams and working in matrixed, cross-functional environments
• Excellent communication, leadership, and organizational skills
• Experience with quality improvement tools and performance frameworks (e.g. Quadruple Aim)
• Familiarity with Ontario's health system priorities and transformation initiatives