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For our staff, we are proud to help them be the best they can be both now and into the future. Through comprehensive onboarding and continual training, you are continuously improving your professional practice with Carefor; and with the HOOPP pension plan, great benefits and a flexible schedule, we're looking out for you and your family.

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Manager, Client Care, Allied Health & Transitions

Reporting to the Director, Client Care, Nursing and Allied Health, the Manager of Allied Health is responsible for the general management and support of the cost-effective development, implementation, administration, and evaluation of services offered by the Allied Health and Transitions Programs. The Manager will ensure that all services are offered within a quality/risk management framework and will understand and promote the importance of values, ethics, and vision by guiding individuals and groups towards developing, sharing and contributing to the organization's goals.

What you will do:

• Provides direction, support, and guidance to the Allied Health Staff
• Oversees and assists the Director with the overall operation and performance of the Carefor Allied Health and transition program, including but not limited to budgeting and financial management, regular communications with leadership, management of client/family complaints, monitoring and response to client and employee events and program reporting
• Works closely with the Director to establish annual operational performance objectives for the program, in accordance with Carefor's strategic plan
• Promotes a continuous learning culture through coaching and mentoring staff to attain individual and operational performance objectives
• Works closely with the assigned Human Resources Business Partner (HRBP) to coach, support and manage employee performance
• Conducts Performance Appraisals and encourages employee learning and development
• Ensures all activities performed in the programs are in accordance with established legal, regulatory, and organizational policies and procedures
• Leads and supports the Allied Health team to ensure they have the tools and resources required
• Promotes team building and the effective resolution of team or interpersonal conflict
• Anticipates, responds to and adapts leadership style to different demands and uses change management processes to benefit the programs
• Develops strategic alliances and partnerships within the community to promote the Allied Health Program services
• Collects and evaluates client/customer and market information on the Allied Health and Transitions Programs, and uses this information in evidence-based decision making to improve the program and services offered
• Ensures that all activities within scope of practice and level of accountability are conducted in accordance with established legal, regulatory, and organizational policies and procedures
• Promotes continuous quality improvement by monitoring, measuring and evaluating program metrics, and identifying issues and opportunities for improvement
• Understands, promotes, and communicates the value, purpose and relationship of the Allied Health and Transition Program to Carefor
• Works collaboratively with other members of the management team to achieve organizational goals and objectives
• Identifies and analyzes trends and issues facing the program
• Assists in monitoring, measuring, and evaluating the Quality Management framework for the programs and services
• Ensures the contractual terms set forth by external partners are met
• Develops procedures for program operational practices in Allied Health and transition program, and evaluates and revises policies and procedures on an ongoing basis based on changes in practice and requirements from funder or partner organization in consultation with the Director
• Participates in the on-call roster for management
• Functions and reports in compliance with Occupational Health and Safety Legislation, program standards, Carefor Policies & Procedures, and all other relevant legislation
• Ensures that all staff within the programs operate in compliance with Occupational Health and Safety
• Performs all management duties and responsibilities as described in the Occupational Health and Safety Legislation and Carefor Policies & Procedures

What you will bring:

• Degree in Occupational Therapy, Physical Therapy, Dietetics, Nursing or Social Work; registered with the regulatory body
• Master's degree in business or health administration is an asset
• Minimum five (5) years experience of progressive management responsibilities
• Community health experience preferred
• Skilled in external/labour relations, negotiation, and program management
• Knowledgeable in quality management and budget preparation
• Strong communication and computer skills
• Conflict resolution and staff training experience
• Ability to manage stress, multiple priorities, and facilitate change
• Bilingualism (French/English) is an asset

Working Conditions:

• Regular office environment with some flexibility for remote work

What we offer you:

The hiring range for this position is $76,824.00 to $95,355.00 per year which reflects the expected starting salary based on qualifications and experience. Please note, this is not the full salary range for the position. Opportunities for growth within the full salary range are available in alignment with organizational policies and performance.

• Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
• Health and Dental Benefits
• Employee and Family Assistance Program
• Professional Development Opportunities
• Leadership team who values innovation, continuous improvement, quality and service excellence while appreciating work-life boundaries
• Staff who are deeply committed to excellent client care

Carefor is committed to providing an inclusive, barrier-free recruitment and selection process. Please let us know in your application if you require accommodations at any stage of the recruitment process. All requests for accommodation will be considered in a fair and objective manner that will ensure applicants are treated with respect and dignity.