Our Global Dealer and Customer Support Services team is recruiting for an open position as a Technical Service Team Lead. Join our team and begin your journey toward moving people with passion and innovation! We are looking for someone with a passion for After-Sales Technical Support, someone who shares our commitment to deliver an industry-leading support experience that moves people on snow, water, dirt, and asphalt.

YOU'LL HAVE THE OPPORTUNITY TO:

• Oversee global end-to-end Technical Services operations, demonstrating accountability for providing the highest service standards across all our current and future support channels.

• Act as a mentor, coach, and point of contact for a multicultural team located in different countries worldwide. Ensure continuous employee development and promote a high level of engagement through dynamic and inspiring leadership.

• Take responsibility for our technical support services, manage operational quantitative and qualitative service levels, and foster collaborative and productive relationships.

• Collaborate closely and ensure a strong working partnership with key business partners and stakeholders, sharing insights and trends, and ensure that the team is being recognized as the voice of the dealer, favouring an outside-in mindset.

• Implement innovative departmental operations, driving continuous improvement through analytics, change management, and strategic decision-making, as well as identifying key opportunities and executing effective solutions.

• Provide input on strategic alignment and vision to successfully deliver key objectives.

YOU'LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:

• A college or university degree in Management, Human Resources, or a related field, or equivalent educational background and experience.

• At least 3 years of relevant experience in a management position and/or in warranty/service management will be considered a strong asset, particularly for power sports and/or automotive.

• Demonstrated success in building and executing internal processes, problem-solving, and transfer of best practices.

• Strong negotiation, communication, verbal, and writing skills.

• A team player who fosters and focuses on team development.

ACKNOWLEDGING THE POWER OF DIVERSITY

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!

For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let's start with a strong foundation - You want it, we have it:

• Annual bonus based on the company's financial results
• Generous paid time away
• Pension plan
• Collective saving opportunities
• Industry leading healthcare fully paid by BRP

What about some feel good perks:

• Flexible work schedule
• A summer schedule that varies by department and location
• Holiday season shutdown
• Educational resources
• Discount on BRP products

WELCOME TO BRP

We're a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it's not about the destination; It's about the journey.