Location: Hybrid (3 days in office, 2 from home) Toronto Downtown

Duration: 12 months strong likelihood for an extension, or conversion to full-time employee

What are the hours of work: 8:30 AM -5 PM

Will overtime be required (Y/N): If yes, please provide forecasted overtime: Occasionally

Describe your department: Department size (over 100 employees), team structure ( 8 staff members- team environment), and collaborative work effort.

Daily Responsibilities:

Project Name: SECURITIES LENDING TRANSFORMATION

Replacing our current application (Securities lending ) with a vendor application called SPIRE

Responding to client queries, executing reports going to clients, assisting in the client set-ups, working on any requests from another team around gathering and reporting data/ skilled with pivot tables, etc, to help assist with projects.

Client Service and Operations

•Assist in new client setup and client maintenance processes to ensure accuracy of profiles in line with contracts, policies, and regulations

•Provide support for ongoing satisfaction of clients by ensuring deliverables meet client needs and expectations

•Assists in the management of several client reporting databases to ensure:

oData integrity standards are maintained at all times

oSegregation of duties is understood and maintained regarding client profiles and processing

oClient privacy activities meet compliance and regulatory requirements

•Assists in the management of regulatory requirements

•Work with team members regarding investigations, analysis, and issue resolution

•Provide technical support for testing on critical and strategic projects

•Assist with the organizational framework within Reporting and Control and help support the delivery of quality service and operational excellence

•Work with Client Solutions to implement changes to meet client needs

•Assist with application and process changes to promote understanding and ensure changes are properly implemented.

•Ensure timely escalation to Management of any situation where Securities Lending is outside set Risk Policies, outlining mitigation and recommendations for changes, if necessary.

•Assist with the partnership with other TMS teams globally to manage initiatives and projects

•Assist management with business initiatives

Quality Management

•Support appropriate statistical quality measurements and incorporate them into daily activities to ensure quality and efficiency within the team

•Work with the team and management to continuously identify opportunities to improve the team's operational efficiency and mitigate the risk profile for both the client and bank I&TS

•Support the team's vision, goals, and objectives to support goal congruence within the department as a whole

•Assist in implementing tactical requirements in operations, systems, and the team

•Support internal and external audit requests to achieve satisfactory results

•Maintain desk operating procedures and all documentation relevant to daily operations for Reporting and Control

•Continually ensure high standards of operation, risk, and relationship management within the group

•Provide back-up coverage during absences

What program/technology/software knowledge is essential for this role? Describe in what capacity the selected candidate will be using it: Excel skills/ operational environmental skills (trade settlement business, securities lending business- securities/ market settlement), the candidate will be mostly 70% system, 20 % client response, and 10 % around the pivots.

Must-have Skills/Experiences and/or Education, certifications, qualifications, designations:

•MS EXCEL, TRADE MANAGEMENT FUNCTIONS, VLOOKUP, PIVOT TABLES, MACROS

•Demonstrated experience in an operational environment

•Proven ability to work in a fast-paced environment, dealing on a global basis in cross-functional teams

•Strong communication skills

•Strong problem-solving skills and high attention to detail

Nice-to-have Skills/Experience and/or Education, certifications, qualifications, designations:

•Knowledge of securities lending

•University or post-graduate degree

Soft Skills:

A quick learner, able to work under pressure, excellent written and oral communication.

Interview: Half an hour interviews, 2 rounds (WebEx)