Job Description:

Consultant shall provide capacity to the Observability Tracing Squad Product Owner.

Primary Skills: - Observability - Prometheus, Open Telemetry , Grafana , Application Performance Monitoring (APM) tools.

Secondary: Java / Python Knowledge.

Detailed tasks include, but are not limited to the following:

• Own the entire relationship with customers, including onboarding, implementation, training, adoption, retention, and satisfaction.
• Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services.
• Develop and maintain customer-success strategies and best practices, as well as customer support content, with help from the creative team.
• Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings.
• Maintain existing customer-success metrics and data as directed

Responsibilities include, but are not limited to the following:

• Serve as day-to-day contact of our customer base, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both.
• Review the customer journey, determine how its supported, and use a consultative approach to help clients overcome issues and achieve their goals.
• Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables.
• Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings.
• Prepare documentation or visuals of campaign performance for client; analyze trends to identify areas for improvement.
• Work with our fleet leadership team to boost customer referrals and develop case studies.

Responsibilities:

• Basic understanding of Observability.
• Basic experience of working under Linux.
• Helps in technical troubleshooting, help customers in instrumentation of the applications to send Teler observability tools.
• Review and recommend architecture diagrams, propose changes to enable seamless integration of Dat tools.
• Maintain technical documentation in our teams internal and user facing docs.

Required skills and qualifications include, but are not limited to the following:

• Three to five years of experience in customer success
• Strong skills in verbal and written communications, strategic planning, and project management
• Analytical and process-oriented mindset
• Ability to work effectively across multiple departments in a deadline-driven environment
• Active team player, self-starter, and multitasker who can quickly adjust priorities

Preferred skills and qualifications include, but are not limited to the following:

• Bachelors degree or equivalent in Computer Science or Communications
• Knowledge of Jira.
• Prior Knowledge of Observability/APM products such as Grafana Labs/AppDynamics/Opentelemetry.
• Experience in event planning.

Required Skills:

• Knowledge of Python or Java.
• Customer Success.
• APM Products
• Python or Java

Nice to have (not must haves):

• Cloud experience - AWS/Azure (deploying and maintain apps)
• Kubernetes experience

About ApTask:

ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

We look forward to working with you and creating a long-standing partnership together. For more information about our services and current career opportunities please visit us at:

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