Required Qualifications:

• Candidate must be located within commuting distance of Calgary, Alberta or Mississauga, Ontario OR be willing to relocate to the area. This position may require travel.
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4+ years of Information Technology experience.
• Candidates authorized to work for any employer in Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
• Maintain and update the CMDB for an accurate and current view of the IT environment.
• Conduct regular CMDB audits to identify and resolve discrepancies.
• Ensure compliance with CMDB policies and defined processes.
• Collaborate with IT teams to collect and document configuration item (CI) details.
• Develop and implement lifecycle management processes for CIs.
• Provide training and guidance on CMDB best practices and usage.
• Assist with integrating the CMDB into other IT service management tools.
• Generate reports and dashboards to monitor CMDB health and support decision-making.
• Maintain strong communication with stakeholders for CMDB updates and process enhancements.
• Engage in continuous improvement initiatives for configuration management.
• Design and implement OOB and Custom integration solutions between internal and external systems, ensuring data accuracy and consistency.
• Collaborate with cross-functional teams to gather requirements and understand business needs for integration projects.
• Develop and maintain APIs and data pipelines to facilitate seamless data flow.
• Troubleshoot and resolve integration issues, providing timely support to users.
• Monitor and optimize integration performance to ensure high availability and reliability.
• Document integration processes, including architecture diagrams, workflows, and technical specifications.
• Stay updated on industry trends and best practices in integrations and data management.
• Provide training and support to team members on integration tools and technologies.
• Ensure compliance with data governance and security standards during integration processes.
• Participate in the evaluation and selection of integration tools and platforms to enhance capabilities.
• Should be fluent in speaking, writing and reading French

Preferred Qualification:

• Minimum 2 ServiceNow Certified Implementation Specialist Certifications, ITIL v3/v4 foundation certified.
• Expert Proficiency of working with ServiceNow platform for Global Customers
• Design Frameworks and Methodologies; Non-Functional Requirements
• Architecture definition, design, and development tools
• Scripting, Solutioning
• Experience in running operations with ITIL processes / ITIL certified.
• Excellent Analytical and troubleshooting skill.
• Excellent in Verbal, written communication.
• Creative thinking in implementing Service improvements (automation, incident reduction, etc.).
• Willingness and flexibility to learn new technologies, scale up quickly and adapt to different roles as the situation demands.
• Experienced in running operations following ITIL processes.
• Experienced in writing RFPs solutions and presentations during client visits.
• Experience with leading a geographically separated customers and onshore/offshore teams.
• Cross functional Knowledge on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information.
• Hands on experience on ServiceNow Security operations Vulnerability Response, Vendor Risk Management, Field Service Management, Governance and Compliance.
• Should have worked extensively on ServiceNow Integrations with other external systems.
• Should be able to hold discussions with the clients on the best approach for the client after analyzing their environment.
• Must have working experience Agile environment.
• Experience in CMDB, Discovery and integration with other external modules.
• ServiceNow implementation experience in Security operation - Vulnerability Response, Configuration Compliance.
• Service now implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset - not limited to) will be an added advantage.
• Working experience in implementation of catalog items and record producers.
• Working experience in configuring Vulnerability response applications and integration with one of vulnerability scanner tool
• Configuration/Customization of the Service Now system, including creating workflows or flows.
• Hands on in Glide and Jelly Scripting, Java Script, HTML, XML, AJAX.
• Done Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.).
• Hands-on experience developing using JavaScript.
• Hands-on experience working with relational databases.
• Hands-on experience with web UI development and Service Portal technologies that include HTML, CSS, and Angular JS.

Service Now Certified Application Developer is an Advantage