Intermediate IT Technician - In Office, On Site Deployments & Automation Projects

Location: Calgary, AB (Work-from-home + Client Site Visits)

Type: Full-Time

Company: IT Done Right Inc.

IT Done Right Inc. is a cybersecurity-first MSP serving clients across Canada. We deliver secure, streamlined IT-not break/fix firefighting. We're hiring an Intermediate Technician to support remote client environments, assist with on-site hardware deployments, and help us drive smarter, automated systems. If you're process-driven, security-focused, and excited about how AI and automation are reshaping IT, this is the role.

What You'll Be Doing

• Primarily remote support work with occasional on-site customer visits in the Calgary area
• Responding to tickets and client calls as they come in - professionally and with priority
• Participating in project execution, client onboarding, and documentation improvements
• Onboarding and configuring new environments (SharePoint, OneDrive, Intune, Entra ID, Security hardening)
• Maintaining automated deployments, policy enforcement, and endpoint configuration
• Working with internal tools to streamline and improve repetitive technical tasks
• Assisting in vulnerability management, endpoint / cloud security, and proactive infrastructure hardening
• Office-based training for the first few weeks to get familiar with systems, tools, and workflows
• Occasionally climbing ladders or lifting up to 50lbs when on-site

You Bring

• You can type - home row above 50wpm without looking at your fingers.
• Real-world experience with Microsoft 365, Entra ID, Active Directory, Windows 10/11
• Working knowledge of DNS, VLANs, routing, and core networking concepts
• Strong phone/email communication skills and professional presence
• Valid Class 5 driver's license and reliable vehicle (mileage reimbursed)
• Bondable and eligible for Canadian government security clearance
• Self-starter mindset with curiosity and an eye for efficiency

Bonus Experience

• Automating user or endpoint deployments
• PowerShell, GPO tuning, registry editing
• Working with endpoint protection, vulnerability scanning, or MDR/XDR tools
• Previous MSP or remote support experience

What We Offer

• Mostly remote work with flexible structure after onboarding
• Hands-on training in-office to set you up for success
• Exposure to cybersecurity, automation, and AI-driven IT management
• Lab environment for learning and testing
• Real growth potential, autonomy, and mentorship
• Competitive salary + mileage reimbursement

To Apply:

Send your resume to Bonus points if you share a story about a workflow you streamlined, an AI success story, or a deployment you nailed.