Job Title: Application Production Support

Location: Montreal, QC, Hybrid

Duration: 24 Months

Responsibilities:

• Act as first line of contact for production environment and provide Level1 & Level2 functional and technical support.
• Coordinate with Level3, DEV and Infra teams about new and recurring production issues and help in root cause analysis and timely resolution.
• Pro-actively monitor, manage, and improve availability and performance of the production environments and application layers to middleware and databases.
• Monitor application components and in-out data with the help of provided tools and act proactively to prevent data issues, performance issues and application crash.
• Ensures issues/incidents are logged in the incident management system on time with relevant details (description, root cause, outage, downtime, dependencies, executive summary etc.)
• Liaise and communicate with upstream / downstream applications support teams for timely data flow and resolving any open issues.
• Contribute to projects related with updates, upgrades, obsolescence and vulnerabilities. Making sure these software/hardware updates/upgrades are meeting timeline. Making sure these updates / upgrades are timely communicated and followed upon for completion.
• Maintain and create procedure and process documentations.

Release, Maintenance and Project:

• Participate in release cycles for functional validation on staging, pre-production, and production environments.
• Release deployment, post release checks, follow communication.
• Liaises with the Development teams to ensure enhancements and bug fixes are prioritized.
• Participates in regular and required DRP and BCP exercises.
• Coordinate with Infrastructure teams on events of patching & upgradation of servers to ensure the applications are stable & running after the infra work.
• Execute and or coordinate related projects like obsolescence, migrations, application upgrade and IV2 (Cloud)

KEY SKILLS AND QUALIFICATIONS:

Education:

• Master/Bachelor or degree in Computer Science or IT Systems
• Minimum 6 years of Application Production Support experience (Relevant)

Technical Skills:

• Excellent knowledge and experience on systems like UNIX and Linux
• Excellent knowledge and experience of databases like ElasticSearch and Postgres
• Proficient experience on databases like Oracle and SQL
• Proficient experience on systems like Windows
• Working experience of IT tools like Dynatrace, ServiceNow, Autosys, Jenkins, Geneos.
• Experience in scripting skills or automation like Python, Perl, and PowerShell
• Working knowledge of file transfer protocols/tools like - CFT, FTP & SFTP

Language:

• English and French

Availability:

• Flexible in working on public holidays and weekend support (as required)
• Flexible in working in different shifts (as required)

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Recruiter Details:

Sapna Singh

Email:

Job ID: 25-39064