A critical role delivering exceptional service in a growing organization

About the Company

For over 30 years, our client has been delivering high-quality shipping supplies, customized packaging solutions, and automation support to businesses across a wide range of industries. Known for their entrepreneurial culture and commitment to excellence, the company continues to simplify and enhance packaging operations through innovative products and reliable customer service. With 70+ employees and $50M+ in annual revenue, the organization is growing-and looking for passionate individuals to grow with them.

Who You Are

You are a detail-oriented and customer-focused professional early in your career, with a strong ability to manage tasks, communicate effectively, and collaborate across teams. You enjoy working in a fast-paced environment, solving problems, and delivering exceptional service.

Your Impact

The Customer Service Representative is a key member of the client service team, responsible for ensuring a seamless customer experience from order to delivery. Reporting to the Customer Service Manager, you will act as the link between internal teams and external clients, ensuring timely order processing, accurate documentation, and prompt responses to client needs.

You will support Account Directors, respond to customer inquiries, and maintain clean, up-to-date records in ERP and CRM systems. Your work will help drive client satisfaction, retention, and operational excellence.

What Are We Looking For?

To be successful in this role, you should bring the following qualifications and experiences:

• Experience: 1-3 years in a customer service, inside sales, or sales support role
• Education: Bachelor's degree in Business Administration, Commerce, or a related field (preferred)
• Technical Aptitude: Proficient in Microsoft Office; familiar with ERP and CRM systems
• Communication: Strong verbal and written communication skills; professional and personable approach
• Detail Orientation: Highly organized with the ability to manage multiple tasks and timelines
• Team Mindset: Collaborative and proactive, comfortable working in a team-first environment
• Accountability: Eager to take ownership of your responsibilities and contribute to team success

Your Responsibilities

• Enter and process sales orders accurately and efficiently in the ERP system
• Support Account Directors with quotes, invoicing, and client follow-ups
• Communicate pricing and product information across internal departments
• Respond to customer inquiries and resolve order discrepancies
• Prepare and maintain documentation for proposals (RFPs, RFIs)
• Track pending orders and customer service requests
• Assist with internal reporting and KPI monitoring

Quick Facts

• Job Type: Full-time
• Work Model: In person in Etobicoke
• Reports To: Customer Service Manager
• Team Size: Collaborative mid-sized team
• Ownership: Privately Held
• Growth Rate: 20% over 5 years
• Relocation/Commute: Must reliably commute or plan to relocate before starting

Egility is committed to creating and fostering culturally diverse, equitable, and inclusive organizations. We recognize the value of a wide range of ideas, perspectives, experiences, and skill sets in our client's workplaces. Our client is an equal-opportunity employer. In accordance with the Accessible Canada Act, 2019 and all applicable provincial accessibility standards, upon request, accommodation will be provided by both Egility and our client throughout the recruitment, selection, and/or assessment process to applicants with disabilities.

Due to high volume, we will only be contacting applicants who meet the minimum requirements. The Egility recruiting team may retain your application and contact you for future opportunities.