We are looking for an End User Support Manager to work with our client as they integrate several acquisitions and redefine the future of support with a focus on Experience.

• Senior resource with deep expertise in managing employees, devices (laptops, phones, tablets) and collaboration tools (O365, etc.)
• Deep experience in proactively managing and supporting all levels of the organization - Board Directors, CEO, SLT, Contact Centres, Customer-facing / supporting employees, others.
• Strong ability to build relationships at all levels of the organization by creating trusted ways of working and delivering on outcomes
• Strong ability to work with consulting companies on program scoping, architecture, delivery and Day 2 support on infrastructure projects
• Strong people management skills
• Ability to work with a broad-based tech team (not reporting into this role) to drive change and operational support
• Expertise with other infrastructure domains, including security
• Very strong communication skills and EQ
• Ability to ask the right technical questions to drive bold & innovative long-term change
• Ability to evaluate employee experience at all levels and working with each teams on the appropriate solutions
• Based in the Toronto office
• Contract to Dec 31, 2025, with possibility of extension