OUR VALUES

WE WORK AS A TEAM with openness to the ideas and expectations of our colleagues, our customers and our client and supplier partners with a commitment to each other.

WE ARE PROFESSIONALS on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity.

WE GO BEYOND our responsibilities to our customers, our colleagues, society, and the environment.

DESCRIPTION

The incumbent is responsible for providing first level support to the External and Internal Ecommerce Clients for Web and Host to Host connections. Handling all technical inquiries including client development, onboarding, access and live support.

When required, he/she will act as technical advisor to resolve incidents that are presented to him/her. Acts within the IT team as a reference in the process of ecommerce incidents solving and delivering service requests. Involved with the business analysts, system infrastructure and business teams to resolve any client related issues quickly.

RESPONSIBILITIES

Responsible for maintaining the E-Commerce queue reported by clients and suppliers

Liaison with BA, DEV and business teams to troubleshoot issues reported by clients

Liaison with Sales Team through the NDA process, facilitate communication on behalf of the ecommerce mailbox

Communicates and keeps client up to date on raised issues

Document processes related to ecommerce client support

Become familiar with the Host-to-Host API calls structure to be able to answer client inquiries

Update documentation related to H2H API calls on wiki

Provide Live access to client host accounts

Become familiar with CCRS products, client administration

POSITION REQUIREMENTS

Canadian / CCRS product knowledge an asset

Familiarity with testing tools such as Postman SoapUI

Customer service oriented

Excellent communication skills

College diploma in computer science or equivalent

2-4 years in an IT helpdesk environment with 2 years in a similar role

Only successful candidates will be contacted.

Jonview values diversity in the workplace and is committed to employment equity by encouraging applications from the following designated groups: women, aboriginal peoples, persons with disabilities, and members of visible minorities. To facilitate the reading of this document, the masculine form has been retained.

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