Bilingual Customer Service Representative (French/English)

Mississauga, ON Full-Time $50k-$60K-$65K Hybrid-Office

Fluent in French and English? Passionate about helping people and solving problems?

Join a leading player in the mechanical/technical industry known for quality, innovation, and exceptional service - and grow your career with a company that truly values you.

We're on the hunt for a Bilingual Customer Service Pro who's ready to make a real impact. You'll be the trusted voice our customers rely on, supporting key industries like automotive, food & beverage, and manufacturing. This is not your average call center gig - think low volume, high-value conversations with distributors and long-standing clients.

Why You'll Love It Here

Competitive Salary: $50k-60K-$65K

2 Weeks Vacation + 6 Sick Days

Full Benefits: Health, dental, vision, extended care

Positive, Supportive Team: You'll work with collaborative leaders who've got your back

What You'll Do

• Be the go-to contact for customer inquiries via phone, EDI, and email
• Handle and own every interaction - from processing orders to tracking shipments and solving problems
• Manage 5-10 complex cases per day - it's all about quality, not quantity
• Work cross-functionally with production, shipping, and inside sales to ensure customers get what they need, when they need it
• Issue Return Goods Authorizations, investigate quality concerns, and follow through with solutions

What You Bring to the Table

• Fluency in French & English (spoken and written)
• 2+ years of customer service or order management experience, ideally in a technical or mechanical environment
• Hands-on experience with SAP and solid Microsoft Office skills
• A positive, empathetic phone manner and a problem-solving mindset
• Strong attention to detail, organizational chops, and the drive to own your role
• A post-secondary education (college or university)

Ready to level up your career with a company that recognizes your talent and invests in your growth?

Apply now - and let's build something great together.

• Seniority Level
• Associate
• Industry
• Industrial Machinery Manufacturing
• Wholesale Motor Vehicles and Parts
• Employment Type
• Full-time
• Job Functions
• Administrative
• Customer Service
• Skills
• Order Management
• Order Processing
• Attention to Detail
• Problem Solving
• SAP Products
• French
• English
• Customer Service
• Purchase