We are seeking a dynamic and proactive Customer Success Manager to join our team! In this role, you will be responsible for fostering long-term customer engagement, ensuring customers satisfaction, and helping clients achieve their desired outcomes with a product or service.

The role is proactive, anticipating customer needs, identifying potential issues, and working to add value before problems arises.

Responsibilities :

• Build and maintain strong, long lasting customer relationships
• Review & validate customer forecasts and update sales force
• Opens engineering change requests as needed;
• Follows-up and review ECO information;
• Review contracts; acknowledge purchase orders
• Report scorecards to QA team; monitoring customer health metrics
• Meets with stakeholders to appraise of account status and key risks
• Actively identifies and resolves issues and risks that may impair the team's ability to meet customer deliveries and deliverables

Qualifications :

• Essential - DEC in administration / minimum 5 years of experience in a similar position
• Essential - Experience in a manufacturing environment
• Essential - Knowledge of the microsoft suite office
• Essential - Knowledge of an ERP system
• Essential - bilingualism (French & English)
• Asset - Knowledge of the EPICOR system
• Asset - Understanding of mechanical plans and drawings