Customer Success Manager - Toronto - $90-110k CAD base + equity

Remote with the requirement to travel to client sites

Must be able to drive

A fast-growing Series B tech company is hiring a Customer Success Manager to help deliver complex construction projects using game-changing AI and Computer Vision.

They're helping contractors save time and boost margins by turning site data into real-time insights - using just hard hat cameras and seriously clever software. Already used on projects across the US, UK, and Europe, their solution is proven, sticky, and expanding fast.

This is a high-impact role for a construction professional who's passionate about innovation and ready to pivot into tech. If you've got boots-on-the-ground experience delivering major commercial projects and love solving problems, this could be the opportunity that bridges your site experience into a strategic, customer-facing role in software.

You'll work with delivery teams on the ground, advise senior stakeholders, and play a key role in embedding new tech into major contractors. The job is varied, collaborative, and will give you a front-row seat in the ConTech boom.

What You'll Be Doing:

• Onboard and support construction teams using a cutting-edge AI platform
• Train and coach site teams on how to use the tech day-to-day
• Build long-term relationships with key stakeholders (from Project Engineers to PMs to Directors)
• Work closely with Product and VDC to feed back user insights and shape future improvements
• Own a portfolio of enterprise projects, ensuring adoption, success, and expansion
• Be on-site with customers and clients representing the company

What They're Looking For:

• 4+ years of on-site construction experience (Project Engineer, PM, Site Super, etc.)
• Preferably at least 2 years in a customer-facing role (Customer Success, BD, Consulting or similar)
• Strong communication and stakeholder management skills
• Proactive, solutions-focused, and excited by change
• Based in the Toronto area and happy to travel to sites when needed

The Package:

• $90-110k CAD base salary
• Equity in a scaling ConTech business
• Flexible working and autonomy
• Clear growth path into senior CS, strategy, or product