Term: 6 months, with possibility of extension up to 18 months

Work week: 40 hours

Location: Montreal

Hybrid: min 3 days working from the office

Requirements:

- strong problem-solving and analytical skills

- Must be available to work in Montreal office at least 3x per week

- Bilingual (English & French)

- systems knowledge of SAP and Service Now

The role is supporting a pilot program for increasing availability of spare parts for maintenance activities.

Identify, Analyse and solve root cause of concierge ticket creations in order to reduce the overall number of ongoing tickets and overall improvements in experience.

Reporting to the Purchase to Pay team, will include the following:

• Monitoring of concierge queries.

• Determining the urgency of the concierge tickets.

• Ensuring that the tickets are classified correctly and routed to the appropriate resolver.

• RCA of delayed , to PO processing.

• Identifying opportunities to increase efficiency in transactional processes.

• There may be some evolution in the role but would predominantly be an analytical function

What experience, skills and qualifications are required :

• A Bachelor's degree in business administration, supply chain management, or a related field

• 2-4 years of relevant experience in transactional buying or procurement operations

• Proficiency with accounting software and systems for buy, with knowledge of relevant modules and functionalities

• Familiarity with sourcing and procurement processes

• Strong attention to detail and accuracy in processing transactions

• Good interpersonal skills to collaborate with internal stakeholders and external stakeholders

• Familiarity with local procurement regulations and practices