Business Support Specialist (After Hours) - Job Description

SGGG Fund Services Inc. (SGGG-FSI) is excited to announce a full-time permanent opening for the role of Business Support Specialist. We're looking for a motivated, well-organized individual with a strong sense of accountability to join our dedicated software development team. This is an excellent opportunity for the right candidate to contribute, learn, and grow alongside our dynamic organization.

Reporting to the Vice President & Product Owner, the Business Support Specialist plays a pivotal role in delivering effective business support across departments at SGGG-FSI. As inquiries or challenges arise and are directed to the IS&T department, you'll collaborate with IS&T team members and other key stakeholders to develop practical solutions and address business needs efficiently.

Working hours are: 2:00 pm - 10:00 pm EST.

The successful hire must live within commuting distance to the office - only GTA applicants will be considered.

Core Responsibilities

•Tier 1 support for production tickets submitted by internal business users from all dept

•Resolve and notify management in a timely manner of critical issues that are raised by business users.

•Keep management informed of all issues that could have a client impact

•Provide feedback to the business analyst team on recurring issues and present ideas for long-term solutions

•Work directly with the business analyst and QA team by handing off resolved tickets that may require future development

•Support vendors, third party relationships with minimal supervision

•Test solutions and collaborate with other members of the team throughout the development cycle

•Train users and resolve user inquiries to ensure successful implementation

•Develop a professional and productive relationship with SGGG-FSI staff

Qualifications

Work Experience

•2+ years of back-office support or accounting experience (including internships or co-op)

•Knowledge of the investment fund industry systems, operations, technical and business processes (an asset, but not required)

•Proficient in MS Word and Excel

•Experience with MS SQL is an asset, but not required

Education

•Post-secondary education in business, accounting, or computer science

Soft Skills

•Exceptional interpersonal skills and a strong sense of accountability

•Self-starter with the ability to work independently and prioritize tasks effectively

•Collaborative team player

•Strong attention to detail with a proactive approach to problem-solving

•Excellent verbal and written communication skills

•Reliable, dependable, and demonstrates initiative

About SGGG Fund Services Inc.

SGGG Fund Services is Canada's largest independent administrator of alternative funds with $95billion (CAD) under administration. Using Diamond, our proprietary fund administration software, SGGG-FSI's 385 employees provide full-service fund administration to clients from our headquarters in Toronto and affiliate offices in Cayman, the United States, and India. Our vision is to be the first choice for fund administration.

We have repeatedly earned Top Hedge Fund Administrator at the Canadian Hedge Fund Awards, and have been named to several national Great Place to Work lists.

Our total compensation package includes a competitive base salary, an annual bonus, health and dental benefits for employees and their families, life + AD&D + travel insurance, and a group retirement plan. We encourage and support professional growth, career development, and learning opportunities for our staff.

Our office is in the heart of downtown Toronto. We have adopted a hybrid work model that offers great flexibility between working remotely or in the office.

How to Apply

Please submit a resume and cover letter to with the subject line "Business Support Specialist"

•Number of positions: 1

•Submit your application by May 23, 2025

•Anticipated start date: ASAP

•Hire contingent on successful completion of a background check (employer paid)

SGGG-FSI supports a workplace that respects diversity and inclusion. We appreciate the unique perspectives and experiences each of our employees bring to the job, and our success is underpinned by their contributions to our culture and our values.

SGGG-FSI welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.