Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Introduction: Prime Hires is seeking a skilled Bilingual Service Availability Reps to join our client.

Contract Period: 24 months with potential to convert

Pay Rate: Starting from $23.15 per hour

Location: London, ON

Location Type: Onsite

Shift Schedule: Rotational shift: Changes every week 24X7X365 (Need to be able to work all 3 shifts)

Job Responsibilities:

• Respond to a variety of inbound colleague calls/emails
• Ensure accurate and detailed problem documentation/ticketing
• Provide timely escalation and follow-up with support groups and colleagues
• Identify and escalate wide-impact or potential wide-impacting outages
• Identify trends and opportunities for improvement as well as provide ongoing feedback
• Build ongoing support proficiency for other skills and application

Experience & Qualification Requirements: Bilingual - Fluency in French and English (read, speak, write)

• Above average computing and navigational skills
• Exceptional customer service skills
• A team player who collaborates effectively with peers and other teams but can also work well independently
• Good knowledge of Microsoft O365 (Word, Excel, OneNote and PowerPoint)
• A technical support background or related education - troubleshooting exp
• Ability to type at least 30 words per minute
• General knowledge and understanding of PC hardware and components