We are searching for a technical BSA with very strong ServiceNow (3+ years) + Jira and Confluence + Agile + ITIL/ITSM - focus is on extensive ServiceNow experience. Candidates with a ServiceNow certification will be prioritized.

Required Skills

• Experience in driving ServiceNow Integration Projects - 2 years
• ServiceNow BSA - 5 years
• Confluence/JIRA - 3 years
• Agile Delivery - 3 years
• ITIL process/ITSM solutions - 3 years

• Provide support and produce detailed system requirements and technical / functional specifications in alignment with standards and frameworks.
• Work in close partnership with business partners / technology / project teams and stakeholders to elicit, analyze, document, communicate and manage detailed functional specifications.
• Develop effective and efficient solutions by researching/analyzing current state system capabilities and defining technology solutions options / recommendations working closely with key technology partners (e.g., Solution Architects and Developers)
• Define, document and translate business requirements into detailed functional specifications and non-functional specifications.
• Support testing teams in translating requirements and use cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing.
• Support and contribute to project management activities by taking part in the scoping and estimating of project efforts, risks identification and mitigation measures recommendation, communicating activity status and supplying prompt notification and escalation of possible issues/problems to the Project Manager
• Participate in quality management reviews, in particular reviews of the designs, prototypes and other requirements work products to ensure they fulfill the requirements.
• Support collaboration with key stakeholders to find solutions, assess impact to existing work processes and systems, and how to manage the integration.
• May supply operational / process related analysis and support to various extents.
• Ensure best practices related to the BSA discipline are adhered to and enforced within project processes and deliverables.
• Adhere to existing processes/standards including requirements management and project management disciplines, well-defined enterprise technology delivery practices and standards, and business technology architecture, escalating escalate issues as needed.
• Maintain ongoing communication with all stakeholders throughout the project lifecycle.
• Able to perform BSA tasks effectively while assigned to a single project or multiple concurrent projects.
• Prioritize and manage own workload to deliver quality results and meet timelines.